So frustrating but almost comical. After waiting 2 months for the item to arrive (I tracked that it was arriving from China so figured it was stuck in customs) I was surprised the supposed to be 76" pool arrived in my mailbox. Yep, 12" diameter with a 4" high wall. I took pictures of my then 5 month old bullmastiff staring down at the bowl with much disdain. I wouldn't trust the material to be safe to use as a water bowl for my dog so I started the process with PayPal with was a little confusing. I was redirected to the website customer service and received the run-around that I would have to wait for the RMA for shipping and then after they received the item they would issue a refund. FYI - the whichneeds.com website it bow redirecting to katerol.com and they somehow added a return disclaimer that states the customer is on the hook for return shipping fees. May 15: order placed. July 15: - Wrong item received. - Request for refund sent through the website contact (after I checked PayPal and didn't find the proper refund form.) July 16: - First response received with a shipping tracking number. - I responded immediately I had received the item but it was not what I ordered ( I provided general size information.) - Company requested pictures of everything including the UPC and packaging slip and not to return the item until they processed the request with the correct item and provided return shipping information. July 17: I sent pictures along with measurements (tape measure in pictures) along with a note that I wanted my money back immediately and did not wish to wait for the return to be processed - they had my funds for over 2 months. July 28: I sent a follow-up request for my refund via email July 29: - Company responded with a "Your request has been updated" message. - Company also responded with a "kind reminder" to not return the item until they have provided the proper return information. August 9: I finally found the correct PayPal form to submit for disputes. I uploaded the pictures and described the dispute. August 10: Company responded with a: you can send it back, but the shipping fee is on you and it will be very costly and timely. Or you can accept a 20% refund of $5.74. August 11: Um No, I responded again with a "not acceptably, I paid $5.99 for shipping and I want my full refund now. And by the way I haven't been scammed like this in a very long time thanks much." Gah. Now I'm just waiting, again. #whichneeds #katerol #fraud #scam #dogpool #refund #whichneedsscam #katerolscam
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