PayPal Community

I have the same problem and would be thankful if you could help.  Do you get verification numbers by voice on your landline?  No cell phone or service here at home.    Can't login myself as only have a landline and email but Customer Service said can't be done without a cell phone - PERIOD.  Logged me in under their 'Overwatch' but couldn't enter anything and PayPal logged me out within the hour.   Best Regards,   Len ... View more

Hi Renuka,   Doesn't work at all, at least here in Canada.  PayPal won't allow someone without cell service/device to login - PERIOD.  PayPal won't allow 2-Step Verification with a landline or email even when registered with the user.  PayPal won't activate landline voice generated verification numbers or email generated verification numbers to registered users with account holders registered landlines or emails.  These methods are used by many, if not most, banking institutions AND PayPal uses email version for 'Forgot Password' so it is within your capabilities - do NOTE however without making changes when you do use it PayPal immediately puts you into the DEATH LOOP: let's you change your password then immediately keeps you from entering as you don't have mobile service/device.  Won't even let you enter the Resolution Centre.  With that at least a proper resolution step could be started with an email contact for responses.   Tries to force me to login which is the issue as it won't let me login. After contacting Customer Service directly they managed to log me in under their 'Overwatch' BUT: Told me to always leave my computer and browser on and problem would go away.  Totally unsafe but JUST TO CONFIRM IT DOES NOT WORK within about half an hour PayPal auto-logged me out {inactivity?} and wouldn't let me log back in.  Just put me into the DEATH LOOP login which won't work without cellular.  NOTE that any update, power/internet outage - or many other things - will do the same thing. Told me to use an 'Authenticator App' even after I told him their system showed it is a MOBILE APP only and mobile apps won't work without mobile service.  Kept suggesting a mobile was the best alternative - and does nothing for living in an area WITHOUT CELLULAR service like I do. Told me this is a 'NEW' issue - It has been going on for about a year.   You need to: *FIX 2-STEP VERIFICATION for those of us outside cell service areas and/or do not have a mobile phone. *FIX LOGIN issues using either email or landline for 2-STEP VERIFICATION.  Even the much maligned Canada Revenue Agency {taxes} can manage this. * REMOVE ONLY AUTOMATIC MOBILE PHONE ENTRY STEP at login which locks account owners out of entry.  An option is needed. *FIX LOGIN issues for phones[landlines] which DO NOT HAVE texting capabilities. *FIX ISSUES where a person CAN'T check their accounts, incorrect charges, balances, hacking or thievery BECAUSE PAYPAL WON'T FIX LOGIN ISSUES.   *FIX 2-STEP VERIFICATION ISSUES where a person without cellular access CAN'T even find HOW to access their account. *OFFER METHODS which allow login without a mobile device @Login so account holder can access THEIR account. *ALLOW CONTACT WITH PAYPAL without LOGIN.  As of now this can't be done as every attempt FORCES login - and BRILLIANTLY PayPal won't let you login.  THE DEATH LOOP. Regards,   Len ... View more

Hi Olivia,   Sorry to follow up again.    An actual email address to contact and not a bot would be helpful also.  At least this option when login won't work and your client information does not have a cellular device logged.   Some logins show a 'call me' and 'text me' option but the 'call me' option will/does not work if you only have a landline.  I've tried this MULTIPLE times over quite a time period and always says can't confirm it is you.  And my landline logs don't even show a connection attempt so I'm assuming your system KNOWS it is not a cellular device and boots you out.     When you attempt to enter a landline phone number when PayPal requests it at login says 'not supported' and won't let you proceed to your account.   I had an unapproved charge against my account when out of province at a family emergency and could not stop it.   I will also be unable to update/change/cancel any credit cards or banking information as I cannot log in.          Len ... View more

Hi Olivia,   I can't get into the Resolution Centre.  Likely because I'm a Canadian living in an area without cellular service and PayPal will not let me log in without a cellular device. Want to request that 2-Step verification be updated for those of us with cellular service/device much like many banking institutions using: 1.       Automated voice generated number to registered user account landlines. 2.       Automated generated verification numbers to registered user account email address.  As PayPal does this for 'Forgot Password' it is within your capabilities. NOTE that 'Forgot Password' link automated generated verification numbers  works BUT sends you back into the DEATH LOOP needing cellular service/device so basically does nothing for those of us without cellular services/devices.      Best Regards,        Len ... View more

JonK I am a Canadian living in an area without cellular coverage so have only a standard landline and computer.  With PayPal updates I can no longer login without calling customer service directly and have them push it through under their 'Overwatch' using 'Forgot Password' link.   As landlines will not accept texts and PayPal won't use landline voice generated numbers or email sent numbers to verify - without mobile access what do you suggest for 2-Step Verification?      Today after getting me logged in Customer Service informed me: to bypass security by staying logged in and never close my browser.  Which of course is inadvisable and leaves my computer open to hacking.   AND JUST TO CONFIRM STAYING LOGGED IN . . . DID NOT WORK . . .  PayPal logged me out for inactivity and put me back into the DEATH LOOP AGAIN - demanding my mobile number for 2-Step Verification before proceeding.  Also any internet blips, power outages, computer updates, browser cleaning for security would have shut me out anyway. Said this is a 'NEW' issue - but this has been going on about a year. Said adding verification numbers through to my email or landline 'automated voice' number verification methods are not available. Kept suggesting buying a mobile was the best alternative which does nothing for me living in an area WITHOUT CELLULAR service. Rep suggested using the MOBILE APP 'Authenticator App' - which of course won't work without cell service/device.  Said nothing about the 'Security Key' option on your 2-Step Verification page.  COULD this be an option? Do not want to use "auto login, including OneTouch" as I do not want unsafe access to my account.  Perhaps I don't understand this correctly though?   I did find a back-door into PayPal occasionally but don't like that security can be bypassed this way so don't wish to use it.        Best Regards,        Len   ... View more

  kernowlass  Esteemed Advisor ‎has answered similar and has a large presence here: Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages. 1. Paypal phones (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, (during business hours you may also be able to message whilst logged out). 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. You need to contact customer services to resolve any limitation or account specific issues. Click help / contact bottom left of Paypal pages for options available for your country. You may try forgot password link and proceed from there. Don't bother with the bot chats - they will do nothing.   However if you're in Canada, and some other locales, without a cell phone or cell service you may be in it deep now.  And PayPal will not want to help you.  Even after finding a back door entry into PayPal showing their Security is not very good they did nothing and didn't ask how I did it.  They won't 'fix' their 2-Step Verification entry method PERIOD. When you do manage to get customer service they are basically inept - or are forced to act that way. EXPLAINING no cellular service BESIDES having no mobile device falls on DEAF EARS. Yes PayPal will send 'Automated' text to a landline and which of course won't work - NOTE to PayPal landlines can't accept text. Yes representative will state automated system entry and it is the only option. Will say it is a 'NEW' issue - absolute DRIVEL as this has been going on for over a year. Won't answer suggestions about adding email or landline 'voice' number verification methods for those without cell service or mobile device.  Mentioning that even the Canada Revenue Agency can manage that and MOST security systems offer one, or both, methods falls on DEAF EARS. They will keep suggesting a mobile is the only alternative - TRULY IGNORANT - and does nothing for those living in an area WITHOUT CELLULAR service even if you can/want to purchase and pay for a mobile phone. Representative will suggest an 'Authenticator App' even after no mobile or service previously explained when their system shows it is a MOBILE APP only.  Followed by stupid waffling answer when pointing out AGAIN no mobile device and no cellular service. Will say nothing about the 'Security Key' option on their 2-Step Verification page - which  COULD be an option. May get you logged in by sending you email certification and forcing password change.  WON'T work by yourself but with their 'Overwatch' it may. Wouldn't offer anything else useful other than thanking you for the suggestions and that they MAY be looked at as the phone call is recorded. Will tell you to never shut down your browser and then you shouldn't have any issues ! ! ! ! ! ! !  THIS IS STUPID AND NON-SECURE.  SO THEY SUGGEST A STUPID AND NON-SECURE METHOD TO BYPASS THEIR INEPT SECURITY AND LEAVE THEIR 'CLIENTS' EXPOSED.   EVERY SECURITY PIECE YOU READ SAYS TO LOG OUT IMMEDIATELY ONCE FINISHED AND CLEAN UP YOUR BROWSERS. Even after Informing them that this is useless and can't be done they will be all in for doing it.  Any logout, computer update, internet blip, power outage, browser cleaning [you know a security step - yes sarcasm intended] would negate this. AND NON-SECURE.  SO ANYBODY can drain your credit cards and bank accounts dry - YAY PAYPAL - although hey they do get their cut if this happens.  Or should you hire armed guards to protect your home and computer or just never leave sight of your computer or sleep . . . so PayPal can continue doing nothing. Hopefully the won't bring up "Manage auto login, including OneTouch" at least.  PayPal boards are full of this thing being a major issue and automatically signing you up for it even if you shut it off.  So it keeps you logged in which is UNSAFE against your choice. AND JUST TO CONFIRM STAYING LOGGED IN . . . WILL NOT WORK . . .  it will log you out for inactivity and put you back into the DEATH LOOP AGAIN - demanding your mobile number before proceeding. ... View more

You're in it deep now.  And PayPal will not want to help you.  Even after finding a back door entry into PayPal showing their Security is not very good they did nothing and didn't ask how I did it.  They won't 'fix' their 2-Step Verification entry method PERIOD. When you do manage to get customer service they are basically inept - or are forced to act that way. EXPLAINING no cellular service BESIDES having no mobile device falls on DEAF EARS. Yes PayPal will send 'Automated' text to a landline and which of course won't work - NOTE to PayPal landlines can't accept text. Yes representative will state automated system entry and it is the only option. Will say it is a 'NEW' issue - absolute DRIVEL as this has been going on for over a year. Won't answer suggestions about adding email or landline 'voice' number verification methods for those without cell service or mobile device.  Mentioning that even the Canada Revenue Agency can manage that and MOST security systems offer one, or both, methods falls on DEAF EARS. They will keep suggesting a mobile is the only alternative - TRULY IGNORANT - and does nothing for those living in an area WITHOUT CELLULAR service even if you can/want to purchase and pay for a mobile phone. Representative will suggest an 'Authenticator App' even after no mobile or service previously explained when their system shows it is a MOBILE APP only.  Followed by stupid waffling answer when pointing out AGAIN no mobile device and no cellular service. Will say nothing about the 'Security Key' option on their 2-Step Verification page - which  COULD be an option. May get you logged in by sending you email certification and forcing password change.  WON'T work by yourself but with their 'Overwatch' it may. Wouldn't offer anything else useful other than thanking you for the suggestions and that they MAY be looked at as the phone call is recorded. Will tell you to never shut down your browser and then you shouldn't have any issues ! ! ! ! ! ! !  THIS IS STUPID AND NON-SECURE.  SO THEY SUGGEST A STUPID AND NON-SECURE METHOD TO BYPASS THEIR INEPT SECURITY AND LEAVE THEIR 'CLIENTS' EXPOSED.   EVERY SECURITY PIECE YOU READ SAYS TO LOG OUT IMMEDIATELY ONCE FINISHED AND CLEAN UP YOUR BROWSERS. Even after Informing them that this is useless and can't be done they will be all in for doing it.  Any logout, computer update, internet blip, power outage, browser cleaning [you know a security step - yes sarcasm intended] would negate this. AND NON-SECURE.  SO ANYBODY can drain your credit cards and bank accounts dry - YAY PAYPAL - although hey they do get their cut if this happens.  Or should you hire armed guards to protect your home and computer or just never leave sight of your computer or sleep . . . so PayPal can continue doing nothing. Hopefully the won't bring up "Manage auto login, including OneTouch" at least.  PayPal boards are full of this thing being a major issue and automatically signing you up for it even if you shut it off.  So it keeps you logged in which is UNSAFE against your choice. AND JUST TO CONFIRM STAYING LOGGED IN . . . WILL NOT WORK . . .  it will log you out for inactivity and put you back into the DEATH LOOP AGAIN - demanding your mobile number before proceeding. ... View more