PayPal Community

If your experience with Paypal is similar to mine (and the person at the top of this thread):   You can escalate this to a claim in order to supposedly have an opportunity to be reimbursed for this obviously fraudulent transaction. However, Paypal will accept a delivery confirmation from the company, with NO REGARD FOR WHAT WAS DELIVERED. Paypal will then close the case with no opportunity for you to respond, and no ability to appeal. Paypal appears content to allow this scammer to operate as long as Paypal receives their fees.   ... View more

I also had my case closed in favor of this scammer. I received the same bags instead of the chairs that I ordered.   Zhixin Trading Company showed that a delivery was made, so Paypal closed the case without an opportunity for a rebuttal. I had stated in my earlier complaint, and in my escalation claim that the company had sent these cheap bags instead of the chairs that I ordered.   Paypal appears to have decided that this seller makes enough in sales that they don’t want to upset their cash cow So sad because this changes my image of Paypal as a safety net.   ... View more