Back on July 28, I made a post on this board and no one responded. It old of the woes of my PayPal Credit disappearing from my PayPal account. No way to make my payments. I've now missed 2 payments. I've been told by messenger chat to call. When I called, I was told my account was one of a few that was being affected and it would be fixed in 3-5 business days... Well it wasn't. I'm still getting emails monthly with my balance and "click here to make a payment" / "click hear to see you invoice" and when you click those links, it brings you to one of those lovely: "Sorry. It looks like nothing was found at this location. Maybe try one of the links below or a search?" screens that is actually blank with no links below. So I called again today, hoping for better results. I don't have an account# for my account since it's such an old account, but I gave my Social Security # - no Social can be found. I then gave my phone number, name, address, and was asked what the balance might be. Well apparently they found an account that matched THAT information... here's the kicker. They are claiming that THE SOCIAL SECURITY NUMBER BELONGS TO A DISEASED INDIVIDUAL... After this "revelation" the discussion went more like this: Them / Me Are you the account holder? Yes. Do you share the account? No. Have you ever shared the account? No. We cannot discuss the account with you further. So someone typed something in wrong or there was a system glitch. We cannot discuss the account with you further. You need to mail us a copy of your Social Security Card, Drivers License, and a letter explaining that you are who you are and that you need the social security number to be updated for your account. Once you mail the information to us, call us back in 15 business days to follow up. (Any attempt to get more information or say "how are you gonna fix this?" resulted in "We cannot discuss this further, but I'm going to tell you who to mail.") I cannot begin to express how outraged I am with this. They **bleep** up and put the burden of proof on me to fix it, meanwhile, I am missing payments and I have NEVER missed payments on ANY credit card, loan, etc. Their human error could **bleep** up my credit and their customer service doesn't talk as though they even care. Has anyone else experienced this level of ineptness with PayPal Credit / Synchrony? If so, how did you fix it? I'm very hesitant to mail off my information to some PO Box with any expectation of anything being resolved.
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