PayPal_Bindu Moderator: The problem is that "your team" that we get to speak to when we call that "Contact Us, Call Us" phone number (at least for us in Canada) are people in the Phillipines who, although they are very pleasant even with very frustrated and angry PayPal customers like myself, seem unable to help us because apparently the people back at the PayPal head office in the U.S. don't listen to our security verification complaints. I often ask them to transfer me to their supervisor, which they do, but the supervisor (also from the Phillipines) just tells me the same thing as the first person I talked to told me, that "they will pass on my complaint(s) to the head office in the U.S.", which if they actually do always seem to be ignored because the non-cell ("mobile") phone security verification issue continues to be unresolved. Some people (maybe not in Canada) have told us that they are able to input their landline non-"mobile" phone number successfully when asked for a phone number without being told that the number inputted is unacceptable because it is not a "mobile" phone number. Then, after the landline phone number is inputted unsuccessfully, a "bot" calls their landline phone number shortly afterwards and verbally gives the PayPal customer the required 4-digit verification code number to use. The funny thing about this is that I suggested months ago (to those unbelievably patient and polite PayPal support people in the Phillipines) using this protocol as an effective way to ensure adequate security verification without requiring the PayPal customer to have a "mobile" phone, and they said that they would pass on this suggestion to the PayPal security verification people in the U.S. Is it possible that this non-"mobile" phone security verification protocol has been put into effect in some countries outside of Canada, but not in our country for some reason? If so I don't see any reason why that protocol cannot be made available to Canadian PayPal customers also. gfml
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