Shipped customer product. Product was verified complete before shipment. Tracking shows customer received and accepted shipment. Customer then files claim stating incomplete item. Paypal places hold on funds for this order. I accept offer to issue a full refund if product is returned to us. Customer fraudulently ships me a worthless item (NOT the product we sent them). We notify Paypal, but Paypal rules in favor of fraudulent customer all because tracking from customer shows delivered. How do I contact Paypal to notify of this fraud? Why is Paypal always favoring on the side of customers and not business owners? Why can I not report this fraud to paypal?
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