PayPal Community

It's now almost 2 weeks since I uploaded the requested documents and this can't be a complex case. We are now having to make alternative arrangements so that we can progress with our community event. There is nothing to say there has been any progress and I can't even report anything via the Resolution Centre. This is not a nice way to treat a not for profit organisation that exists for the good of the local community and that has held an account for over 4 years with no problems. ... View more

Hi,   Our (not for profit) Community Group has held a Business Paypal account for almost 4 years and we have had no issues whatsoever. We have a community event coming up in July and we typically ask for donations from the local community however all links created end up at a page that merely states "This organisation is currently ineligible to receive donations." It seems that Paypal had asked for some additional information (Letter of Authorisation & Business Registration Document) but despite uploading what we believe to satisfy the requirements almost a week ago, the page just shows "Documents in Review".   How long does it typically take for Paypal to lift restrictions as we will need to find other means of receiving donations if it's not resolved imminently.   Thanks ... View more