To ensure orders marked as shipped in Shopify are automatically updated as shipped in PayPal, you can follow these steps: 1. **Enable Automatic Sync Between Shopify and PayPal** Shopify doesn't natively sync shipping updates to PayPal, but there are workarounds using integrations or third-party apps. Here's what you can do: a. **Shopify-PayPal Integration** Ensure that your PayPal account is properly connected to Shopify. When customers pay via PayPal, Shopify should already be sending the order details. However, this does not include updates for tracking/shipping by default. b. **Use a Third-Party App** Apps like **Zapier** or **Automate.io** can help you set up a workflow to sync order statuses from Shopify to PayPal. For example: - When an order is updated to "shipped" in Shopify, the app triggers an API call to update the order status in PayPal. - These apps often allow you to include tracking numbers in the update. c. **Shopify Flow (for Shopify Plus Users)** If you're on Shopify Plus, you can use **Shopify Flow** to automate the process by creating a custom workflow to push order updates to PayPal. However, this may require some technical configuration using APIs. --- 2. **Manually Add Tracking Information to PayPal** If you prefer to avoid third-party apps, you can add the tracking information directly to PayPal. Here's how: 1. Go to the **"Activity"** tab in your PayPal account. 2. Select the transaction related to the order. 3. Click **"Add Tracking Info"** and enter the tracking details. 4. Save the changes. This will mark the order as shipped in PayPal. --- 3. **Custom API Integration** For a fully automated solution, you can set up an API integration between Shopify and PayPal. This approach requires technical knowledge but can be highly effective: - Use Shopify's webhooks to monitor order updates. - When an order status changes to "shipped" in Shopify, trigger a script that uses PayPal's **Orders API** or **Tracking API** to update the shipping status and add tracking information. --- 4. **Leverage ShipStation** Since you're already using ShipStation, check if it supports syncing tracking information directly with PayPal. Some shipping management platforms offer the option to push tracking updates to both Shopify and PayPal. --- Recommendations For most users, a third-party app like Zapier provides a simple and scalable solution. If you're tech-savvy or have access to developer resources, an API-based integration offers more control. Check ShipStation’s integration capabilities as well—it might simplify the process further. Let me know if you'd like help setting up any of these solutions!
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