If anyone else is having this issue, I suggest you create a support ticket with PayPal's Merchant Technical Support. The steps are given below. I would have no objection if you added my name as person who also has the problem (there is a box for that in the ticket form). John-GGD3 (John [removed]) Go to www.paypal-support.com Click Contact us at the bottom of the page. Click the Log In with PayPal button, Create an Account, or use your Merchant Technical Support Portal Login. [This is separate from your PayPal account although you need to have a PayPal account in order to create a community account] Fill out the information requested in all required fields. Provide a subject, description including the webpage URL, error messages with timestamps, steps on how to reproduce, and the percentage of transactions being impacted. Environment - Production is the PayPal live site - if your website has been active for a while, or it relates to any issues on paypal.com. PayPal Sandbox/Pilot/Test - if you are in a testing environment. We recommend you upload any screenshots of the issue you're experiencing and the source code of the respective page, as this will help the technical department resolve it faster. 5. Click Submit to complete your ticket.
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