Okay, let's go through this one step at a time. Over the past 24 hours I have been through an absolute nightmare with PayPal, and it appears that I was targeted by a scammer who was working inside PayPal itself. A few days ago, I received the letter with my new PayPal debit card in it, because my old one was abut to expire. On it was a little sticker explaining how to activate it. Fine, so I do as the sticker says - I go to paypal.com/ActivateCard. Only that URL doesn't take me to an activation page, it just dumps me to the home page of my account. Confused as to why that happened, I went to the Live Help messenger and asked "Is my card activated" and explaining what happened. Five hours later, I get a phone call from someone claiming to be from PayPal. They say they're contacting me about my live help question about card activation. Okay. They ask me all the details about the card, including the card number. Upon me giving them that, they state that the number I have given them doesn't match the company records. So they're going to transfer me to someone in another department who can help me with that. They then proceed to hang up on me. Doubly confused, I go to the live help window again, where I have still not received any response and ask about the phone call I just received. Again, no response. So, I go to the company's 1-800 number, note down the one-use security code and call. Upon reaching a human being at PayPal who I can ask about this, I explain what has gone on, and luckily, I had the number of the person who had called in my caller ID. I give PayPal the phone number, and I spent twenty minutes on hold while they do some checking. Well, the number wasn't PayPal's. They say they don't know who it was. They tell me it was likely a scammer. But if so, it was a scammer who knew what I was typing into the PayPal messenger window, meaning it had to be either a PayPal employee or someone working with one. This is a massive potential security hole, and I put them on notice about it. However, in the meantime my account had been compromised, they had my debit card number, and so I asked to have my debit card cancelled and replaced with a new one with a new number on it. The lady on the phone starts to do that and then tells me she can't complete the process of getting me a new card, because after she confirms my street address, she says the computer now isn't accepting it. She can't complete the process, so advises me to instead go onto the website, in my account, and order a new debit card from in there. FINE. I say goodbye and hang up the phone, go to the computer, log in and attempt to get myself a new debit card. Only, the debit card sign-up process has changed. In order to get a replacement card, they now need to send me a text message via cel phone. Well, I don't have a cel phone. And they have blocked Google Voice, which is what I used instead. I can not sign up online, so back to the phone again. I call the 1-800 number again, I get a live human and I try to set up a debit card through the phone. They know it's me, they verified my phone number when I called in (there's a message saying so) and I had the security code from the website. THEY KNOW IT'S ME! But after twenty minutes of runaround, (She acted like she had never even heard of the concept of a landline before) I finally managed to corner the lady on the phone into admitting that there is no way for me to get a replacement debit card without a cel phone. So that's where things stand. I have no debit card. I have no way to access my money. There may be scammers working inside PayPal, using their systems to rip off customers, and I don't know if I even want to do business with this company anymore. I don't know if I can trust them. I don't know if I'm being given the runaround, because the tech support they're using has been compromised. I just don't know what to do. I can't just cancel the account because it's the mode of payment I use for my job. I'm stuck, I'm [Removed] and PayPal just isn't helping. It's like the entire system has been corrupted from within, to prevent customers like me from getting the help they need. Frankly, I'm disgusted by the whole mess.
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