The difficulty with that is if you are behaviung reasonably with the seller, and are negotiating sending back goods etc, then it is not at all clear that you need to escalate in order tokeep the dispute resolution process going. I have been dealing with a shyster company but I have returned their goods and was expecting a refund which has so far not materialised. I didn't realise that I needed to escalate - I hadn't received payment but was expecting it would come and if it did not that paypal would act...I had not expected the case to be closed on an arbitrary date
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