PayPal Community

Update: In the course of trying to figure this out, I filed a dispute with PayPal. While they were processing the dispute, I went in person to Best Buy and the manager was able to find my order and show me that everything was hunky dory. Today PayPal tells me they have resolved the dispute in my favor, and are refunding me the amount. Since I assume my product is still on the way from BestBuy, I need to figure out how to decline the refund. It would be nice if there were an easy way to talk to a human.... ... View more

Re: AnneML - I ended up going to the local Best Buy, and the manager was able to locate my order. It was not in my personal BBY account, but he was able to find it. My original reason for getting a PayPal account was to protect me from this kind of incident. I did file a dispute and a human was nice enough to look into the matter and conclude that it was a BBY problem, and that everything was OK on the PayPal end of things. So now I am wondering, what advantage PayPal offers me? My expectation was that PayPal would take responsibility and make sure the charge was removed from my credit card, and figure out what the problem was. I thought PayPal was supposed to serve as a kind of security barrier between the vendor and my credit card, protecting my financial info from cyber criminals. My technical advisor (my son) tells me I should just use my AMEX credit card. ... View more

Same problem on the same day. Best Buy has no record of my purchase. Both Pay Pal and my credit card company say it is not their problem, and I need to resolve it with the vendor, yes, the same one that has no record of the purchase. ... View more