This happened to me except the seller's email has an automatic reply that sends me in circles so communication is not possible. PayPal closed my case because the seller "provided shipping information". My complaint - I only received shipping information AFTER I filed a complaint, then I received a very generic product of what I actually ordered. They are a scam and have been using paypal as a gateway to do it....and paypal continues to allow customers to be scammed by them. I falsely thought PayPal vetted sellers and provided protection to buyers.
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