PayPal Community

Your advise to contact the merchant is useless. The merchant does not respond to incoming calls aside from a single pre-recorded sentence saying to go to "fsdprg.com" which does not exist. This is FRAUD and PayPal should not dismiss their customers who have been scammed by this company. I was billed by this fakester on May 5 for "Snagit Maintenance" -- what in the heck is that?? I filled a complaint with PayPal to notify them of the fraud and within 2 minutes I received a message from PayPal refusing to examine my claim. WHAT IS GOING ON?? ... View more

I have never heard of FastSpring or its entity Bright Market LLC but I was billed anyway for $13.82 and by drilling down into the PayPal account I can see it was a re-occuring bill, supposedly a subscription in the amount of $12.60. I don't have any subscriptions. I called the company and they have a very cryptic automated system that says noting except that "if you have a charge from us go to fsprg.com" which does nothing. I notified PayPal through the online dispute process that I suspected fraud and did not reccognize this vendor of the amount. Ubleleivably, PayPal notified me within a few minutes they were denying my claim because the vendor is "consistent with my history". What??? They just dismissed this without any investigation, and are sticking me with a fake charge. Shame on PayPal for such poor service to a loyal account holder!! ... View more