Has Paypal participated in scamming customers? I rented a hotel room through Paypal/Hotels.com. This was for my family to have a safe place on 10/26/24, when Hurricane Helen was to hit. On the day of my rental, I checked in online, went to the Hotel and they told me they had overbooked and had no room for me. The clerk said I'd get a refund. So I had to go somewhere else for the hotel. However, Hotels.com simply lied to me, telling me they couldn't reach the hotel and have refused to refund me. I was sent a notice via email that my room had been canceled on 10/26/24, the day of the rental. After a couple of weeks dealing with this, I filed a dispute.. I included the notice that they sent me when they canceled my room. Paypal sided with Hotels.com. I called Paypal and their rep told me this decision was reached without a human reviewing my case. I sent him all the documentation and he filed an appeal. Tonight Paypal again sided with Hotels.com. The sad truth here is that Paypal is NO PROTECTION at all. I'm closing my account. Paypal is totally unnecessary in my life and will never see another penny of revenue from me. BEWARE of HOTELS.COM and Paypal.
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