Hi , I am reaching out again to share my frustrating experience and seek assistance. After contacting my bank (CIH BANK), they provided me with a clear solution to complete my refund. They explained that I need an ARN code (Acquirer Reference Number)—a unique 23-digit number assigned to Visa/Mastercard transactions—to track the transaction and finalize the process. However, after contacting PayPal with this information, I was told: "PayPal has received several complaints in the last 24 hours regarding hidden cards, particularly those linked to CIH Bank, Africa Bank, WISE, etc. We are actively collaborating with Moroccan banks to address these issues." While this response acknowledges a larger issue, it does not resolve my specific case. I have been fighting for my refund since October 21, 2024, and despite presenting a viable solution, I am still without my money. Adding to my concern, my VISA card is set to expire in 2025. If this situation isn’t resolved soon, the complications will worsen, leaving me in an even more difficult position. This entire experience has been incredibly disappointing, especially as a loyal eBay and PayPal user. I am now beginning to feel that PayPal is withholding my money unfairly. It’s deeply concerning that customers like me have to endure such difficulties to retrieve their funds. I am urging PayPal to take immediate action and provide the ARN code required by my bank. Any advice or support from the community would also be greatly appreciated.
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