Long time User. Soon to be, ex ….
Submitted a completely legit (previously, this would have been a no-brainer acceptance of my request) transaction dispute to PP in early March for $99 for a “30 day money back guarantee” from an investment service that totally ignores my requests. Here we are in late April and PP has not resolved this and, keeps pushing back the estimated resolution date. Late last week, I submitted a consumer complaint to the California AG office about PayPal and today, I have a request from PP to submit more information within three days or my dispute will be closed unfavorably. This request asks for documentation regarding my product being damaged, which indicates that no one at PP has read any of my complaint, which clearly states, multiple times, that the issue is with a company that provides an investment service. I responded to the PP request with some polite verbiage and a picture of the company web site clearly stating the money back guarantee, which I tried to get, well within the 30 day period.
I am not a “serial refund requester” or problem customer in any way. Something has changed at PP and, not that it matters to them, this issue is costing them all of my future usage/business.
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