PayPal Community

Pay Pal....why is this still happening???? ... View more

 At this point I would like to know if there are people that are still having problems with Payment Notifications that use Pay Pal for the normal or usual invoicing (that do not have their account tied to something else as in the above post). Has this issue been taken care of yet. I use Pay Pal sporadically for invoicing (not selling) as we are a service company. I am thinking of using it more frequently and would like to know if this problem is still on going because I think then it would be time for me to find a different company to deal with.   Thanks ... View more

I am glad that what you did was able (hopefully) to take care of your problem although most of us do not have that particular issue that keeps us from getting our notifications. I hope that our issues will soon be corrected as it seems to be an internal Pay Pay technical problem. ... View more

Thanks Olivia.   @PayPal_Olivia wrote: Hi everyone,   Just as a heads-up - a few different threads that were discussing the same issue have been merged by the moderators. The chronology of posts appears a little wonky for that reason, but if you look back earlier in this mishmash of threads you'll see that I've promised to update when I know more. I'm still following this matter. This is a priority, and it's being worked on. I appreciate your patience!   Olivia   ... View more

I also have finally gotten (Thursday) email notification that I had received a payment, thought it was 6 hours after the payment was made. I don't under stand why people that have PayPal app on their iPhones are getting instant notifications while those of us that use regular email seem to have a delay anywhere from 2-6 hours. It is not due to a delay with my email provider because I get all of my other emails right away.   What I usually have not had a problem with receiving is the notification that I had sent an invoice but I did not get one for this payment.   I am completly confused as to why this is a problem and why it seems to be ok for a while and then the issue returns. If it is working, then it should stay working and not be an intermittant issue that spans overa  period of years.     @BraveFrog wrote: The email notification for the transaction I mentioned above has arrived -- two hours after I received the notification from the PayPal app on my iPhone. Email headers suggest the delay was within PayPal's internal network. Not good, but at least it worked this time.   ... View more

thanks ... View more

  I noticed that you said that you "tried to explain to her that I don't use Outlook"... Did I miss a reply that had something about Outlook in it or is this something that the customer service person was saying to you.  Is this issue specific to Outlook mail? @g42122 wrote: Hi Olivia let me explain my dilemma here I am currently on hold on Sunday it's been an hour now I am trying to get a hold of an agent to report that I am still not receiving emails. I received a payment 3 hours ago so I figured I would report this since it just happened. I spoke to someone who kept insisting I clear my cache in my browser and maybe this would fix the problem, then she told me the same stuff as the other no one is having any type of issues like this and something must be wrong with my computer. I tried to explain to her that I don't use outlook but that was effortless too. I then pulled up this forum and read to her the post you made earlier and only then did she finally agree to send me to a supervisor but she said the supervisor would only tell me the same thing as she did.   I am now waiting for a supervisor, is their any other way we can go about reporting this so we don't have to spend our only day off work on hold, and it actually get somewhere, or do I need to start looking for another payment solution for my business? I don't want to do that but if this does not get resolved I will have to as this is very frustrating. Is their a specific department to ask for as well?   @ALSO to any other people having this issue what email service are you using? I am using @ wildblue.net which is an extension of gmail maybe we can figure this out on our own here. Thank you   ... View more

You are no the only one that caught that. I am wondering if the feature that allows me to receive a notification that I have sent an invoice (I do get this in a timely manner) is also considered an extra feature?   Also I have noticed that the customer service person keeps talking about the technical issue with Pay Pal but also adds the part about "This cuts out the possibility of slow email delivery times…".  this has nothing  to do with the Pay Pal issue and it is something that if it is happening, we would need to deal with our own email servers.   @copMom wrote: Glad I'm not the only one that caught that!  It should be an absolute part of any of our transactions!  Not an "added" feature!  Just now, for example, I got a notice for something that I ordered online awhile ago to let me know my order has shipped!  This is only common courtesy, and we cannot do the same for our customers if we don't know they've made a payment for something they've purchased from us!  The same goes for a notice of payment received.  The fact that we are sporadically notified shows me they DO have the abiliity to do so, and have always done so in the past.  Somehow PayPal needs to put something back that they used to have .. if it ain't broke, don't fix it!  Something obviously has changed and they need to research what it was they did before and UN change whatever they did change to cause these problems1 In Friendship ~ Lauri A. Johnson, Owner & Co-Founder IdentiFind Iron On Labels     ... View more

Olivia, thank you for agreeing that the payment notifications should work.     @PayPal_Olivia wrote:     I also agree that the notifications should work. We're a payment processor at heart, but we also offer the additional extra of providing payment notifications to save you the trouble of checking your account. We're motivated to continue to offer that feature and want to get it fixed for those who are still having problems with it, so your information will definitely be helpful in achieving that goal. Thank you very much for being willing to provide that for us!   Olivia   ... View more

I agree that it is unreasonable.     @DogDad2010 wrote: @PayPal_Olivia wrote: Supplying information like transaction numbers assists them in pinpointing the specifics. I called Support yesterday to report a Transaction ID for which no notification email was received. I was told that numbers could not be aded to the existing ticket, and that I would need to submit a new support ticket to report each trasaction. What is the best way report transactions so we can help resolve this issue once and for all?   While checking our account may be the "most reliable" way to confirm orders, it is unreasonable to ask us to do so. Notification emails (should) go out automatically and immediately at the time of the trnsaction. In order to get the same results as working email notices, we would need to constantly refresh our account overview throughout the day. [end rant]   Thank you for your reply.   ... View more