I completely agree, and actually had an argument about this very thing with a customer service SUPERVISOR. I was never told that my "unlimited spending limit" only applied to the online function, not the debit card, so I was stuck the first time I tried to pay an amount more than $3,000. The CS supervisor cited the need to protect me and my money from fraudulent use (he was a very intense man - I could say argumentative, but won't), hence the spending limits. I told him that anytime they were afraid of fraud, to give me a call and clear the transaction. He said something about not having enough staff. I related to him that the prior day, a nice young CS rep called me to clear several VERY SMALL transactions - none more than about $160.00. If there is enough staff to clear those small transactions, how can there not be enough staff to clear large ones? Faulty reasoning.
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