So on the 16.4.12 i checked my emails to find two unauthorised transactions had gone on through my account both adding up to around $1500, these were converted to pounds as this is the currency i deal in. On logging into my account i was asked to change my password and confirm other details, when i was finally on the two transactions showed up as being flagged by paypal. I then put claims on both transactions and spoke to customer service who confirmed with me they were fraudalant and that they were reversing the transaction. I thought great problem solved no money has actually left my bank account and paypal are sorting the problem, oh how naive. On the 19.4.12 i found my bank account had been debited both transactions putting me into an overdraft. HOW THE **bleep** IN THIS DAY AND AGE IF PAYPAL CONFIRMED WITH ME THAT A TRANSACTION WAS UNAUTHORISED CAN THEY NOT JUST CANCEL IT WITHOUT ANY OF MY MONEY LEAVING MY ACCOUNT. Having read a few other topics i see that paypal pays the money for transactions up front while then reqeusting the actual payment from the buyers account, ok fair enough but in these types of circumstances how about paypal leave my money where it is and deal wth getting back what they have paid themselves. So the money isnt in my account nor is it in my paypal balance so ya no where is it why cant anybody see where peoples money is?!! Speaking over the phone to paypal again on the 19.4.12 i was told the money is in the "process" of being cleared from my bank to paypal and i should see it on my paypal balance by 12pm on 20.4.12, hmm apparantly thats rubbish as it did not happen. On 20.4.12 i spoke to paypal again and was told a different story of it taking 5-7 working days for the funds to be cleared back to me, so great no money till possible the 26.4.12, almost 2 weeks after the mess up. Would be very happy if my problem could be made a bit more clear to me as right now it does feel that paypal have a terrible way of dealing with refunds and that they are just holding my money for no decent reason.
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