PayPal Community

NSiaw · ‎Apr-18-2023

No, that wasn't it. I don't think the problem I was having years ago is a problem anymore. Now I see this: Instead of being told it'll use whatever card was last added as backup when no funds are available, it says it'll ask me to choose another method. I went and purchased something just to be sure and I didn't see the message regarding using a backup source for funds. So idk if this is still a problem. I also don't know why a reply was selected as the solution when I never did that. The chosen solution is wrong as it does not apply to the issue I was having. I even replied to that post saying that wasn't it. I only got as far as step 3 in their reply.

NSiaw · ‎Sep-14-2020

I placed two separate orders from the same website, but was only able to choose which currency I wanted to pay in, USD or CAD, for one of them. The first order gave me the choice to convert with PayPal's rate or my card issuer's. The second order did not. I was forced to use PayPal's rate. I could not get the option to use my issuer's rate to show up for the second order. I want to know why I was able to use my issuer's conversion rate for one order but not the other. They were placed at the exact same website literally minutes apart.

NSiaw · ‎Aug-25-2019

My reply was marked as spam and removed. I'm not even going to bother re-typing it... I know how to send money to a person, I've done that before. That's not what I was asking how to do. I'm making a payment to Square-Enix via their website and am simply not given the option to change the backup payment method should there not be enough funds in the PayPal Balance or my Bank account when either is chosen as the primary method. I can manually change the primary method without issue, while the backup method is automatically chosen for me. Which I do not want done because it chooses the credit card that I do not want used. I want to manually select which credit card gets used as the default backup method. EDIT: Now my previous reply is actually showing up... I swear the site told me it was marked as spam and removed...

NSiaw · ‎Aug-25-2019

@sharpiemarker I'm not sending money to a single person. I know how to do that as I've done it in the past without issue. I'm making a payment to Square Enix. A window/tab pops up after I choose PayPal as my payment method on the SE site, I choose PayPal Balance (already set as preferred method) as my primary method, and then I am given a chance to confirm my chosen options. However, I am not being given the option to choose my backup funding method before finalizing the payment. It seems like it just chooses the last card I added to my account as the backup method for me, without giving me the option to choose one of the other two cards. Following your instructions gets me as far as step 3 and then I'm stuck at, "Enter the recipient's name or email address".

NSiaw · ‎Aug-25-2019

I DO NOT want it using that Visa card as a backup method, I want to use my MasterCard or my other Visa as the backup method for all transactions if my chosen payment method has insufficient funds. However, I have not been able to find an option to manually select my backup payment method. It seems like PayPal automatically selects the last card added to the account as the backup and then refuses to let you to change it without deleting that card. After which, it'll choose the next card last on the list of cards linked to your account. Is that how it works? In the image provided, clicking that "change" link only allows me to change the primary payment method. Which allows me to choose between my PayPal balance (if there is one), three credit cards, and my bank account. If I select my bank account or my PayPal balance, the backup funding method is automatically selected as the credit card that I do not want used and I'm not given the option to change it.

NSiaw · ‎May-29-2019

It is displaying the wrong Province within the address where it says, "Your items will be sent to the following address:" and I do not know why as I only have ONE registered address on my account and, after checking, it appears to be correct. The, "ship to" section of the transactions section on the Activity page also displays the wrong Province, but on the website where I made the purchases, it says it is being shipped to the correct Province. Hard to explain without providing pictures, but do not want to make my address public information. I find it odd that only the Province is incorrect while everything else is correct. I have messaged the merchants I made the purchases from to confirm whether or not they have the correct delivery address, but am still waiting on replies. Will try to provide an example of what I mean: Let's say my address was in Alberta and it is registered properly on my PayPal account as my only address. For some reason the receipt for my PayPal payment and the, "ship to" section of the transactions section on my Activity Page are saying Ontario. Meanwhile, on the website where I made the purchase(s), the address is displaying properly as Alberta.

NSiaw · ‎May-13-2019

Done. Sorry for the late reply. Emails were being sent to the Junk folder.

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