PayPal Community

llizzie · ‎Nov-14-2022

I have almost stopped attempting to log in to pay pal. For years I found a way around the situation. I share a mobile phone with my daughter and rarely had to verify. Then around 4 months ago I started to get verification demands, and each time my daughter had to contact me by phone and tell me what the numbers were. Pay pal flagged up that they had detected a new device, but actually I had been using my daughter's mobile phone for a few years. I am 82 and disabled. My disabilities make mobile phone use impossible, but it does not affect my intelligence. I have been disabled for over 30 years. I was paying my carers every day through pay pal, so that they were paid as soon as they had given the service. About six weeks ago I had to verify each time I paid them, then pay pal started verifying twice in the same transaction. They had accepted my daughter's number, but she does not live with me, so it is not always convenient. Every day, when the carer left, I would have to contact my daughter to get ready to pay Francis. Then they wanted two verifications for the same transaction. Each time I gave the correct code, and each time they accepted it, but before I could click on 'pay now' they asked again. Two weeks ago my carer accepted payment at the end of the week, so now I pay on Fridays. It is getting more and more stupid. My daughter has to stay on the line ready to put in another set of numbers, even a third and it is beyond a joke. We do not even belong to the EU any more. Sadly I now have to pay through ebay, google, and any other method. I have had a pay pal account since 2006, right at the beginning of trade, through all the changes and so called improvements. I have lived at the same address since 1986, something like 36 years. It has never changed. I have had the same credit card since that time, and the same bank account number for longer than that. The frustration is too much. I still pay Francis because it is easier for them to bank the money. I CANNOT UNDERSTAND IT. I AM ALSO STILL WAITING FOR THEM TO PAY ME FOR RETURNED GOODS the company have not repaid.

llizzie · ‎Sep-12-2022

I have contacted Target and await a reply. I have not received indication yet of another pay pal transaction receipt for Target. The problem is that there is an invoice attached to the Target (fake?) email and I clicked on it. That means having to change my passwords again. When I returned to the inkjet company I left a message on their contact form about the error message, before I received the Target one. I thought I had bought the cartridges from a company affiliated to Target and that the invoice was sent through Target, so I opened the invoice, only to discover it was for something else. If the printer order and the Pay pal receipt had come first, I would have ignored it, but it came just after I finished the transaction with pay pal. I had time to forwarded it to my daughter with a message before I received the Pay Pal receipt for the ink cartridges. Usually the receipts are immediate. Is it possible to put a computer on hold from outside? Who would benefit from such a spam?

llizzie · ‎Sep-12-2022

I do not know what heading this comes under. Pay pal is not open for emergencies at this time of night. I ordered ink cartridges and opted to pay by pay pal. My first attempt was interrupted by a yellow ERROR page. I returned to the ink cartridge company & hit the pay pal button again, and paid. In between those two attempts something happened that I have never experienced in the past. Plenty of scam, but not this, and not in the middle of a pay pal payment transaction. Before getting the order receipt from the inks and pay pal, I received a receipt from Target, who I have never bought from before, acknowledging payment for a washer/dryer costing $788 (I am in UK and that was not the cost of the ink cartridges). The pay pal receipt for the ink order 5mins later.

llizzie · ‎Aug-25-2021

I could help, but I need you to message me on facebook if you can, so that I can write more privately. Elizabeth Anne Thompson Hammersmith Hospital.

llizzie · ‎Aug-18-2021

Look up the Disability Discrimination Act and the Human Rights Act in British justice which gives disabled people the right to goods and services enjoyed by everyone, even if organisations have to go out of their way to ensure we get availability to goods and services.

llizzie · ‎Aug-18-2021

How does that work now that Britain has left the EU? You cannot impose EU rules on Great Britain, because we are not member of the EU. Do you get away with that for American and African users? Also, what about the Disability Discrimination Act, the Human Rights Act? The Disability Discrimination Act lists several types of disability, including my neurological disability which means I cannot use a mobile phone (I have problems changing the TV channel with 3 numbers) and states that we are entitled to the same access to goods and services as ordinary folk who are not disabled, even if that means companies and organisations have to go out of their way to make it happen. How can I keep my independence and my Human Rights to goods and services if I cannot log into my pay pal account easily?

llizzie · ‎Aug-11-2020

I sympathise with you. I cannot go out and all the things I need have to be delivered or posted. I can only buy online and although I can use my credit card with Amazon etc., it is convenient for me to pay my carer by paypal which is very convenient for me. What I cannot work out with pay pal is that they kept on at me so long to provide a mobile number. Everyone else is content with a land line, so I asked my daughter if I could use her mobile. I have my daughter's mobile number on patient access to repeat prescriptions and there has never been a problem. She said I could use her number on paypal but the code they send her I cannot use, for some reason. Perhaps the code is attached to her email and cannot be used for mine, because each time I try it is denied. They send a new code number to her, she passes it to me but I still cannot use it to log in. I do not believe the box which says something about new regulations requiring it. Those regulations must have been cooked up by pay pal. I have had my pay pal account since 2006. The bank account and credit card is the same, and has been since 1985 and at this address since 1986 so they know everything about me. I can shop on Amazon with my credit card, but if I cannot use pay pal then I cannot shop on ebay or facebook, so I suppose my choice of place to spend my pension is diminished, and it should not be right that disabled people do not have a choice.

llizzie · ‎Apr-22-2020

I have no mobile phone: never have one. I am disabled and housebound and using a mobile phone would create difficulties but pay pal kept insisting I put a mobile phone number so I could log on. I pay my carer via pay pal. My daughter agreed for me to use her mobile number, which I did and was able to log on for a while, but now they are asking for the code which they sent to my daughter's phone. They will not accept the code and today sent my daughter another one and they won't accept that number either. I was desperate because I could not pay my carer and I have no other means of paying except by cheque. In desperation I opened up another tab for pay pal and I got to my account right away and was able to send money. I am registered disabled and received DLA since 1992. I come under the umbrella of the Disability Discrimination Act and it is illegal for any company to refuse to give me the same service they give able bodied people.

llizzie · ‎Feb-13-2018

I tried to claim the postage on the item I returned by could not because the 30 days from posting had expired. The reason is that I did not have confirmation that the seller had received the item back until much later. Could it not be possible to claim after the item had been refunded and the seller confirm receiving it please? The country of origin was Lithuania.

llizzie · ‎Sep-04-2017

I cannot understand how it is that I am going round in circles in an effort to get my money back. I bought an item listed on ebay and clicked 'pay now' just before the listing was withdrawn by ebay. I do not know why they withdrew it. They did not tell me. When I tried to contact the seller I discovered that ebay had also cancelled his membership. I was blocked from sending him a message. The item was also withdrawn from my 'purchase history' and the item number and access to the seller were denied to me without any explanation. There was a message in my 'purchase history' telling me I would be refunded, saying nothing about having to open a case. I am not privvy to the reasons why this seller and the item was withdrawn. All I know is that the member joined and listed that same day that the items and seller were withdrawn. I have tried to get the money back from ebay and pay pal. I do not think the payment should have gone through because ebay knew that the item was withdrawn without telling me, therefore allowing the payment to go through under false pretences. Why was the payment not refunded to me immediately?

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