Hi, I ended up agreeing to give a refund to a buyer for an item but would not refund the postage as it was a goodwill gesture, so the transaction was treated as a partial refund. I then resold the item to another buyer. My latest invoice is charging me the 10% Ebay sellers fee for both transactions, even though the 1st was a full refund for the item value. I can't believe I have to pay the 10% fee twice even though I have only sold 1 item. I was trying to be a good ebayer by agreeing to the refund in the 1st place. I have struggled to see where I can contact ebay to query this, can anyone tell me if I should be paying this extra fee and any idea what email address I can contact them on to deal with this as I do not want to ring them and their site just send you round in circles trying to find a way to contact them?. If this fee is due then I want to complain to someone, can anyone tell em who is best e.g. Trading Standards? Thanks for any help you can offer. Chant18
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