PayPal Community

Here's a BBB complaint againist the company:   This company makes it impossible to cancel an account. Your credit card can be charged monthly forever because they refuse to reply. SugarSync is a cloud storage company that requires anyone attempting to cancel an account to contact them during a ridiculously limited time window--10 a.m. to 1 p.m. Monday through Friday--and only through a chat function on their website that doesn't work. They refuse to respond to emails, and in fact they returned unread a complaint email sent to their "info" address, directing me back to their chat function. They provide no customer service telephone number. - See more at: http://www.bbb.org/greater-san-francisco/business-reviews/internet-services/sugarsync-in-san-mateo-ca-367909/complaints#sthash.jf5GmG9J.dpuf ... View more

Hi   The same thing happened to me. Consumer Beware!!! Unfair business practice by Sugar Sync.  My Paypal account was charged $74.99 without notification after trial membership for the largest size storage plan.  You'll be lured into purchasing a plan at a low price only to find out that you're signed up for autopay program on any plan at the discretion of Sugarsync in the future.     Customer service is impossible to contact on about billing questions. Cancellation is expalined by other user.  But not confirmed through chat with auto response. Email is closed looped, no response system.   The company is set up  to divert inquiries.    I've file complaints with BBB and Louisiana District Attorney's Office so far. Awaiting Paypal dispute decision.    Remember no notification about your plan expiring or the new costs. No choices from Sugar Sync and no Customer support on the matter.  ... View more