May be someone has expirienced this too? or can give advice? In my case, funds are being withheld by PayPal since payment was send by the buyer (02MARCH), at no time were the funds available to me and hence I as the seller was unable to dispatch the item. PayPal advised that they would review buyers funds within 21 days. It is now the 21APRIL, PayPal is still withholding funds, complains and cancelation requests are not being follwed up on by PayPal. This delay was neither acceptable to me, as the seller nor the buyer. Subsequently the buyer requested a cancellation of the transaction via ebay. Thus I initiated the cancellation via ebay - both buyer and seller agreed to the cancelation - that we expected the withheld funds to be refunded to the buyer, however in addition to the cancellation request the buyer had filed an "item not received claim" with PayPal at the same time, resulting in PayPal putting funds on hold. I then attempted several times to issue a full refund to the buyer, however due to PayPal withholding the funds, it said there are not sufficient funds in my account, that PayPal blocked me from issuing the refund, that a dead end was reached. PayPal really messed this transaction up big time! Hence I filed several complains about the matter with PayPal, only to receive automated messages that funds are being withheld due to fraud protection but at the same time their message advised to send the item, which seemed rather odd and conflicting advice. Still at no time were the funds made available to me to follow up on the cancellation request with PayPal, PayPal did not respond to my cancelation requests. If I had a choice I would not use PayPal in future, PayPal lost me this sale, I now had to relist the item at a reduced price and subsequently also lost the promotional discount on 3rd party fees available at the time. All this is unacceptable and the worth experience I ever had with PayPal, in particular as a PayPal customer of well over 10 years, this treatment is a huge disappointment. For certain, I will avoid PayPal were ever I can. the Buyer has now escalated his claim for PayPal to decide and it is my hope hope that the buyer will finally get his money back from the withheld funds. However, while I am asked to respond to this escalation of the claim within 10 days, the options to respond are limited. I.e. I am not given the option to cancel the transaction via PayPal, in fact I am blocked to issue a full refund (option 1) to the buyer due to insufficient funds in my PayPal account, (option 2) I am unable to provide a tracking reference since the buyer requested cancellation of the transaction before the item was send out. and with PayPal withholding funds and blocking me from issuing a full refund, I obviously can not (option 3) proof that funds were refunded to the buyer by other means either. This is a complete deadlock situation. PayPal messed this up big time. PayPal, I hate you!
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