PayPal Community

I've bought some audio equipment from a website that sells globally but are based in China.  They claim they have warehouses in the UK, Europe, China and the US, and when you make your purchase you can select which country you want it shipped from.  I obviously chose the UK but they have instead dispatched it from China.  This will cost me a ton in import charges, plus it makes returning it virtually impossible.   I contacted the seller immediately to cancel the shipping and resend it from the UK (and to cancel the order outright if they can't).  They have responded only once to say "let me check"...  I have heard nothing more from them for two full days.  They are not responding to any of my emails nor the so-called 'live chat'.  Meanwhile the tracking shows that the package is continuing to move through the Chinese postal service and is about to head overseas.   I should refuse to pay any charges and let it be returned to sender, but their Terms state they will deduct the cost of shipping from any refund (shipping I did not ask for!).   This is blatantly deceptive, if not bloody illegal.   Is there anything Paypal can do in this situation? ... View more

I filed a dispute earlier today about an item that's not as described, and after submitting it the message popped up to say it's been submitted but there's no trace of it in the Resolution Center.  There are no open cases and no indication anywhere that I have any active disputes in progress.  I have not received any email confirmation or any notifications about it. I also cannot open a new one because the option has disappeared.  When I select this transaction the only options are "report a billing issue" and "unauthorized activity". ... View more

I've started a return for something I bought on Ebay, and after checking to make sure Paypal are still offering the return shipping refunds I've noticed that the option to do so is missing from all of my transactions.   I know that it used to appear on ALL transactions as soon as they were logged, whether you were planning to return it or not.  Has this changed, so it only appears when a return has been completed for example?   And before you mention it, yes, I have activated the offer years ago and used it several times in the past. ... View more

I've just got my new Paypal Debit Card that offers 0.5% cashback with each purchase, and I'm trying to use it to buy something on Ebay but it's rejecting my card and saying "We can't process your payment. Please select a different payment method or check your payment details".   So does Ebay just not accept the card?  It's supposed to be 'usable anywhere Mastercard is accepted'.   I also don't seem to be able to add it as a payment source on Paypal itself.  Is this also not possible? ... View more

I've recieved an email from Paypal saying that my Access Card is about to be disabled in two weeks time, and that I need to apply for the new one.  But it seems it's now only available if I switch to a Business account?   Is it not possible to have one for a personal/premier account any more?   And can I even switch to a business account if I don't have a business? ... View more

I'm returning a double mattress to a store, and have had to get them to come and collect it as there's obviously no way I can ship it myself.   I've actually have to file a claim with Paypal as they initially wouldn't respond.  If they do not refund me in full (which I honestly doubt they will at this point) I'll have to resort to the claim to get my money back.  They problem is I won't have a shipping label or tracking number to show Paypal, and they won't issue a refund without "offical" shipping information.   What can I do in this situation?  Paypal have already told me getting the courier to sign something or taking photos of them collecting it wouldn't be accepted. ... View more