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emmr · ‎Aug-29-2016

Guys...no need to fight, you are both right and I appreciate your efforts and assistance. BTW.... I am a "he" and not "she" 🙂 My dilema was the shipping cost which is quite a cost, about 40% of the printer's cost.... it is a large industrial printer, shipping weight 22kg. This is the only thing that bothered me and the initial question was if it is logical to ask the seller to refund also this cost, not only the printer's cost. For this I got the answer, I cannot claim it from PayPal as I paid separately directly to DHL. So the result is I can win the claim, insist shipping only to the seller and not to any third party, however this is a difficult task to explain PayPal which instructs to ship first and then receive the refund. So even in the best case scenario I am still with a damage of $217 shipping, other taxes and probably the PayPal refund fee, all together I assume another $80-100, total more than $300 loss for receiving $450 refund. This is why I concluded that the best will be to keep the printer. Of course next time I will learn from this experience, I don't know what other measures I can take in the future but at least I know the risks. This seller probably know the procedure well and uses this with success.

emmr · ‎Aug-29-2016

This is exactly what I said.... I am NOT going to ship it to France.

emmr · ‎Aug-29-2016

Well, I think the seller after all also faces a problem, as the new buyer will probably open a dispute on ebay. Given the risks described by you all for sure I am not going to comply and ship it to France. Just a word, I never buy commercial electronics on ebay, this is not a regular printer, it is a professional label printer, purchase for my company to be used in production. The big difference is the one ordered is able to work as a stand alone, while this one has no display and needs to be connected to a computer. It seems I will habe to find one as needed and keep this one too. Definately a bad and costly experience.

emmr · ‎Aug-28-2016

Well, thank you all for the replies. It is indeed a lesson I learned, I understand the point about the shipping not included in the PayPal's claim as it was not paid through them. This is a plain story about how whatever you try to make cheap turns out to be expensive eventually. DHL and also the others, UPS or FedEx have a weird policy: If you import collect, meaning I pay the shipping to the seller and he pays the currier, their local branch will charge between $80-110 for custom clearance fees. If I import on my account only $10-15. Some sellers also demand unreasonable shipping costs, probably make part of the profit from shipping. This is the reason I am using my account, who thinks about the refund from the beginning, after all we can't suspect every seller or think every transaction will go wrong - aren't we trying to "think positive"? But I do believe PayPal has enugh influence specially on business account owners to (at least) recommend the seller to make a full refund including shipping, even if it was not part of the transaction. The other part is the way things are supposed to be done - when I purchased the printer I FIRST paid the seller and only then he shipped it. Now I need to trust the seller and the system and first ship, pray everything goes well and his new buyer is happy and then I get the refund. What worries me is that the seller published the printer on ebay as "new, in unopened box" while this is not the situation, I had to open the box and discover it was the wrong type. What if the new buyer will argue about this? If the shipping was a small sum I could skip this part, but $217 which is about 40% of the product's cost is not small change. Anyway... I guess we always learn something new

emmr · ‎Aug-28-2016

I recently purchased a label printer for $450 paid from my PayPal account. I provided the seller with my DHL account and I paid an additional $217 for international shipping. I received the printer and discovered it was not as dscribed, was supposed to be with an LCD touch panel and receive an icon display instead, an inferior type and not suitable for my use. The seller agreed it was his mistake but he isisted to cnvince me to try and sell it on ebay or craiglist. He refused to pay for return shipping not to mention the original shipping cost. I opened a dispute on PayPal, meanwhile the seller published the printer on ebay and sold it. Only after 2 weeks he posted a reply to the dispute with instructions to ship the printer to France - the seller is from US and the printer was shipped from US. He requested the shipping to be made using a FedEx account that probably belongs to the new buyer. PayPal automatically switched the dispute to claim an I received instructions to return the printer for a refund of the purchasing sum, not including the $217 original shipping. I managed to add the DHL invoice for the shipping, but I am not sure this will be reviewed properly, as the only document I am supposed to send is the tracking number. From my point of view, receiving something completely different from whatever was ordered should not cause me any losses, this is logical. Practically I claimed refund for the purchase and shipping. If the seller wants it back I think it should ship to the seller and not to another buyer. FedEx is asking for my details and if for some reason the new buyer won't accept to pay or receive it they are charging me, not to mention custom taxes and etc. Needless to mention that my claim is not for all the other fees I paid, custom release, import taxes and even Visa international transaction fee of almost 2.5%. Not to mention the time spent on correspondence. I only want to minimize my loss, but PayPal rushes to easy solutions and there is no way to explain things, the system is very tight. What can I do?

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Refund including shipping cost