PayPal Community

I have the same situation: my heaviest items are my cheapest, by far. Calculating shipping by item weight is critical. In fact, they really need to add additional weight-shipping cost brackets. I think there are only five of them. I have to group all heavier shipments into one shipping price bracket, which means that some people end up paying double what they need to (and are therefore less likely to make the purchase). If I lower the shipping fee to match the weight of their package, then I would make a loss on heavier packages. More granularity is needed.   Let's hope PayPal fixes this quickly, and next time do more testing on such critical features before introducing them. ... View more

I ran into the same problem when I installed my Zebra printer just recently. I think I resolved it by going into the advanced printer settings and making sure the print dimensions are 4x6. I think I also had to make the Zebra my default printer. The problem may be with your other printer settings overriding Zebra's. Hope this helps! ... View more

The last few days I received a couple of international orders and in both cases PayPal didn't apply the shipping fee. I tested it myself using the customers' addresses, and experienced the same thing.   I called customer support on Friday and the rep confirmed that my settings are correct (I hadn't changed them), and said they would look into it. Based on the one posting above, I couldn't imagine that PayPal would phase out shipping based on weight. This is such an essential feature and simple for them to keep, especially since they already have it in there. This allows me to charge just enough in each case to cover my shipping costs. Without weights, I would have to charge high flat fees, which would lose me a lot of business. If they don't fix this, I will be forced to look for other shopping cart options.   It it really stunning that PayPal didn't test for this simple thing before rolling out the new shopping cart! Come on PAYPAL -- this is costing us lots of money and needs to be fixed pronto. ... View more