The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central
If you want to report illegal content under the EU Digital Services Act, please do so here
Nov-10-2016
01:00 PM
Dear Dpcreations, thank you so much for your reply. It's not deliverd, but the mistake ist not mine. The shipping company admitted that they lost the parcel and it's their fault. So I see the buyer fully in the safe side, and maybe will receive insurance money back more than the money he paid.
... View more
Nov-10-2016
12:57 PM
Dear Kernowlass, thank you for your support and reply, which wasn't so okay writtin and seemed a bit unprofessional to me. No, the buyer did not bid, it's the local Ebay website as I mentioned in my previous post, very different from the Ebay you know. I actually have mentioned that: 1- it's a (private Deal) so absolutely incomparable to the Amazon example you've given! 2- it's a parcel with tracking number, which automatically means in Germany that it's insured (up to 500 € with Hermes) I never said I think the buyer has to do the hard work, I'm actually only asking whose offecially responsible for doing this work! I already followed up with the company for him, called them (fee required calls), and linked him with them, which I consider very friendly, but maybe he misunderstood that! It doesn't deserve this whole work for me, because it was a (New nike shoes that I sold for 40 € which costs actually 130 €!) So it was not the real deal for me! Anyways thanks for your try to help. Best regards to all.. Salah
... View more
Nov-10-2016
12:03 PM
Dear all, I sold an item as (Private user) in Germany on the local ebay website (Ebaykleinanzeigen) and provided the buyer with the tracking number for the parcel, which was shipped by (Hermes). For some reason the parcel was lost by Hermes, but I stayed in contact with the buyer because I wanted to help him and be friendly. I called Hermes, complained, and tried to follow up, but at some point it was too exhausting for me so I sent the buyer a form to fill out and send to the shipping company (Hermes), but then suddenly and surprisingly I realized that he issued a complaint against me on Paypal claiming that the Parcel hasn't arrived. Well I updated the parcel status immediately to 'shipped' and provided the tracking number and asked him to kindly contact Hermes, because I can't help. I was surpriced that he complained before refering to me, because he has my contact info and I was always kind to him! I found it very unfriendly and mean! My questions: Am I obliged or responsible to do anything regarding this loss, or to complain against the shipping company? or it's the buyer task to do that? I prefer to ignore the buyer and stop helping him because of his behvior, is this right? my money is held at the moment, how can I have it back? Thank you so much for your support. Best regards Salah
... View more
