PayPal Community

"Yes, this thread is about uploading evidence." Nope, it isn't.  As stated in by the thread title and the entire discussion up until TheIconoclast/Doryan made his post on 3/4, it's about how to contact a seller through PayPal. ... View more

Doryan,   You really should start a separate thread stating your issues.  It's likely that posting in this thread will cause your issues to be overlooked because:  1)  This thread is old, and 2) Your issues are different than the one I brought up when I started this thread.   Good luck! - SDPP ... View more

Thank you.  ... View more

sharpiemarker:  "If you sent a payment, there should be a PayPal email address for you to contact your seller on the transaction details page of the payment in your activity page."   No, there was no "PayPal email address" for me to contact the seller. sharpiemarker:  "Did you receive a PayPal email notification for the purchase?"   Yes.   sharpiemarker:  "Perhaps the email address is found there?"   No.   I was not looking for "a" way to contact the seller, because (quoting from my first post):  "I see the seller's email and can contact them via regular email -- I am not asking how to do that.  I'm looking for the specific steps/links to use here on PayPal" to use the process where (again quoting from my first post) "The transaction page says 'If there's a problem, make sure to contact the seller through PayPal.'"   To repeat yet again, I had the sellers email, but PayPal said "'If there's a problem, make sure to contact the seller through PayPal."  "THROUGH PAYPAL" -- that was the crux of the issue, as I saw no way to contact the seller "through PayPal" other than via the dispute process, which I have repeatedly said I was not initiating.   Either there is a non-dispute method to "contact the seller through PayPal" or there isn't.  Well, is there a non-dispute method to "contact the seller through PayPal," and if so, what is it?  If there isn't, PayPal needs to remove the erroneous verbiage. ... View more

Thank you, TryNotAsking -- you were the only one to take the time to read my post, understand my question, and give me an answer to the question I asked. ... View more

sharpiemarker:  "stick to contacting the seller via regular email at merchant PayPal email address"   That was the problem -- there was not any PayPal email address for this merchant, only their regular non-PayPal email address.   sharpiemarker:  "If you open a dispute and you are only making a routine inquiry about your order, it may interfere with your buyer protection rights later on as there are time contraints in a dispute case."   That's good advice for the future, but as I said above, I was not opening a dispute.  I was merely attempting to do what PayPal said, which was to "contact seller via PayPal."  Contact, not dispute. ... View more

Yes, I know through the experiences of others that disputes usually go poorly for the seller.  This is not a dispute, FWIW. ... View more

"Paypal is... not a social media site."  I was not under any such impression. ... View more