PayPal Community

@dgressette wrote: But once you "cancel" that agreement, how to you link back again?   I canceled that agreement & now, for the life of me, cannot figure out how to get eBay Shipping in my "preapproved agreements" in Paypal again.  Hypothetically, next time you need to print an eBay label, you will be prompted to agree.  I have not done that as I am not selling right now.  I'm just busy with work.  It would be great if anyone has feedback on resetting the agreement.  Please post the details. ... View more

@Carolinaco wrote: So, are we supposed to delete the account that eBay/PayPal is charging? I can't have but three withdrawal s a month and I'm having them daily because of shipping charges being deducted from my bank acct instead of PayPal I recommend calling customer service so an agent can put a note on your account and walk you through the specifics.  The fix was not deleting an account.  It was managing an agreement with ebayshipping.  Essentially canceling an agreement.  My understanding is the programmers have fixed the bug, but users need to cancel the agreement, then agree again next time you need to print a label.  I wish they would post instructions so not everyone has to call.   please don't hold me to these instructions, they might have changed and I'm not a tech support person,  log into your account go to a settings icon, looks like a gear wheel Find a tab that says "manage agreement" or something similar you should see a list of all the vendors you have authorized to use PayPal ( I had several eBay related and Netflix) next to each vendor there are two buttons find eBay shipping and select the button that cancels the agreement   hypothetically, next time I need to print a shipping label, I will be asked by PayPal to agree to eBay shipping terms.  Has anyone gone this far please chime in? ... View more

Update:  I called Tuesday April 18 and was on hold for 30 minutes.  Got a very calm rep named Danny and he had a fix for the bug and walked me through it, it was quite easy with a rep on the phone.  He was also able to show me that I was not charged twice as I thought.  There is a details view on the account activity page that reads more like a ledger.  Then I could follow that money came from my bank into PayPal then out again to pay for the shipping label. the fix:  while logged into your PayPal account, go to settings ( gear wheel icon) and manage your agreements.  For me the problem was with eBay shipping, so he had me cancel that agreement.  Hypothetically, next time I need to print a shipping label from eBay, I will need to agree to reset the payment agreement and the programmers have fixed the bug.  I will be watching closely to be sure this is true. hope this helps. ... View more

Just noticed 3 recent shipping lables came out of bank AND PayPal balance.  I don't see where the money was transfered into Paypal balance, so looks like I paid for each lable twice.  Too early to call customer service.  Will call later and update if I get any different info to share.  Hoping they can get this fixed soon.  I empathize with the people paying fees.  Even if they re-imburse, it is a paperwork nightmare. ... View more