PayPal Community

jms816 · ‎Oct-13-2017

If you call customer service, they will say "it can take 3 to 5 days read your user agreement" or "your money is wiithin the system but we can't tell you where or why it didn't make it..... I am closing my PayPal account as soon as I figure a way to get my money out but I suspect they will hold it for at least a month stating that "the user agreement says they can" as the reason why! RUN RUN RUN!!!!!

jms816 · ‎Oct-13-2017

I too am a new small business owner who thought Paypal was a good option for cc processing. I feel badly for you because you will have to wait at least 30 days to see any funds from a transaction and even then it could take longer if they feel you have security issues. IT DOESN"T MATTER if you are verified or not. You will hear "it's in the user agreement" over and over for any issue that you have. I am shocked that PAYPAL gets away with the way they hold your funds and don't have to say why or how you can expedite the process because there is NOTHING YOU CAN DO and if you need that money for anything or thught that the transaction fee was how they earned their money - you're in for a nightmare. I will pray for you because while I may seem angry, I'm really just sad that there is no way to truly warn people about Paypal!

jms816 · ‎Oct-13-2017

Paypal sent me a card reader with no chip reader (I accept responsibility for not understanding that I should have asked for one and not assumed that they would tell me anything about the difference between swipe transactions and chip transactions so my bad...) When I found out the funds were being held because I didn't get a chip reader, I called and was told that the reason may be because my account wasn't "verified" so I produced every single id doc they requested for myself and my business thinking that would matter in getting my funds released sooner than 30 days. This too approximately 2 hours of my time. I scanned my personal docs and business docs and sent them in and received an e mail saying I was verified. Stupidly, I thought this meant something other than pacifying me about the account hold. WHAT A HORRIBLE EXPERIENCE FOR A NEW SMALL BUSINESS. READ THE USER AGREEMENT AND THEN RUN AWAY!!!!! YOU ARE NOT THEIR CUSTOMER!!!! YOU ARE THEIR HOSTAGE if you process transactions with them. You will wait the FULL 30 days and then when you get the all clear an try to transfer to you bank account because the WHOLE SITE SAYS IT TAKES 1 BUSINESS day, you find that it will take 5 days and if you weren't so stupid, you'd have read the user agreement and known that the whole site saying it takes 1 business day is a LIE! PAYPAL is not for you if you rely on cc payments at all and are a new small business. Wait until you have an issue and call customer service. They are basically trained to tell you too bad in a nice way no matter what your issue!!! I'M not disgruntled I am just sorry for anyone who gets stuck in this nightmare of a cc processing company and has to deal with the fact that they are **bleep** and that PAYPAL doesn't care!

jms816 · ‎Oct-13-2017

I HOPE YOU DON'T REALLY NEED THE MONEY YOU'RE TRYING TO USE. Good luck - Paypad is not small business friendly and you won't get your money for at least a month! I'll say a prayer for you!

jms816 · ‎Oct-13-2017

Paypal has witheld payments for abosolutely no reason other than they can. I am so disgusted with them as a small business owner that i'd like to know if there is some kind of class action suit going on because I'd like to participate even if there is no financial reward for me. They are scary scary scardy but trusted by the public. The truth about how they handle transactions needs to become public!

jms816 · ‎Oct-13-2017

I won't argue about it further. The whole site says that transfers take one buiness day but the agreement (fine print) says it can take up to 5 days. They tell you that one of the reasons they may be holding your payment for 30 days is that you need to verify so you spend time sending them the docs they need and they verify you. Then they say they can't release your money anyway and that the user agreement shows that they can hold funds. I have never felt so angry at a service provider as I do with PayPal. They mislead you and then quote the user agreement to get out of doing what they said they would do. They act as if they are a monopoly and they certainly don't work with you as a partner. They are leterally the worst financial problem I've had and I paid them to do it to me! I'm glad they work for you but I only tried them because Paypal seemed to be so customer friendly and business oriented. They spend all of their money on advertising and PR because they certainly don't spend it on customer service or programs that are business friendly. I hope that you never have a problem and call them for help because quoting the user agreement and telling you they're sorry but they can't do anything regardless of how much verification you provide or what hoops you're willing to jump through because they have your money and there is nothing you can do but read the user agreement and kick yourself in the **bleep** for believing them will be the only things available to you!

jms816 · ‎Oct-13-2017

YOU ARE SO RIGHT! IF you use Paypal to process credit card payents and you are a new customer who is a small business. PLAN FOR THE WORST. I did not think that PAYPAL was my adversary but they are! I paid $86.00 for the transaction fee which is fine because it was agreed to up front and then they took my money and played games with it for 36 days. Paypal is not business friendly and their ridiculous system allows them to become a problem for your business. ATTENTION SMALL BUSINESS OWNERS - LISTEN TO THIS ADVICE. DO NOT PLAN TO USE THE MONEY THAT PAYPAL RECEIVES FROM YOUR TRANSACTIONS FOR AT LEAST A MONTH!!!! They are not your partner, they are your ADVERSARY!!!!!!

jms816 · ‎Oct-13-2017

I know that running a business and keeping the bills paid is hard no matter what kind of business it is. The thing about Paypal is that they mislead you by having their site say transfers take one businesss day while the fine print says up to 5 days. They say you need to verify your business and bank so that funds are not held up so you spend time providing them everything they ask for and you are told its all verified but they still won't release funds or transfer faster and they say it's a security issue but won't say what the issue is. I only know that they are more like an adversary than a business partner and it's been really disappointing and has caused my business to have overdrafts and problems

jms816 · ‎Oct-13-2017

Paypal is horrible for small businesses who rely on revenue being processed quickly. They don't transfer funds in one day as stated on the site and they always blame your bank! RUN if you are a small business owner - paypal will hurt your business, blame you, your bank and your customers and then tell you it's too bad because there is nothing you can do about it.

jms816 · ‎Oct-13-2017

You must work for PayPal! You obviusly are not a small business owner who depends on credit card transactions for their business. If I were told up front about these mysterious holds and transfer delays, I would never have used PayPal. I'm glad your business doesn't have to reply on being paid promptly by yur cc processor but mine does and I'm getting out ASAP!

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