PayPal Community

Hi @Cidreira2, In order for you to withdraw money you need to register your Bank account information like your Sort code & account number. To withdraw money: 1.Go to www.paypal.co.uk and log in to your account. 2.Under your balance, click Withdraw money. 3.Choose an amount you want to transfer. 4.Select the bank account. 5.Click Continue. 6.Review your request, and then click Transfer. Your money will usually take up to 72 hours to appear in your bank account. Please make sure your bank account information is correct before attempting to withdraw money from your PayPal account. For example, if your name is James Patrick Smith, but your bank account is in the name of 'J P Smith,' you would need to have entered 'J P' as your first name when adding the bank account to your PayPal account. I hope this information helped you Regards, Paelavong ... View more

Hi @MyMayday2,   You can contact us by email.   To contact us by email: 1.Go to http://www.paypal.com/uk and log in to your account. 2.Click Help & Contact near the bottom of the page. 3.Click Message Centre and follow the on-screen instructions. (Even if you're unable to log into your PayPal account, you can still send us a question. Under 'Unable to log in?' click Continue and follow the on-screen instructions).   We'll try to get back to you within 24 hours.   I hope this information helps   Regards, Paelavong ... View more

Hi @thuynga, Welcome to the community forum, Kindly avoid posting any personal sensitive information here in the forum like First name / Last name. Changing your name on your PayPal account is not difficult but we do require some documents from you to confirm the change of name. You can ask us to change the name on your account if there's an error, you legally changed your name or you used a nickname. You cannot change the name on your account to another person's name. Here’s how to ask for the name on your account to be changed: 1.Go to www.paypal.com/uk and log in to your account. 2.Click the Settings cog near the top of the page. 3.Beside your name, click Edit. 4.Select the type of change you would like to make and click Continue. 5.Follow the on-screen instructions. Note: To help protect your information we don’t accept files that are sent as email attachments. If you email us attachments, you'll still need to upload your documents. Please provide the following documents: •A valid photo ID showing your name, i.e., driving licence, passport or other state or government issued photo ID that also includes your date of birth. and •A copy of a recent bank/card statement for the bank/card account listed on your PayPal account (if applicable). or •A copy of a recent utility invoice showing your new name and address exactly as they appear on your PayPal account. For security reasons, we're unable to accept files that have been sent as attachments to an email. I would therefore ask that you please upload this through the name change function on your PayPal account. I understand you don't want to change your name, however, this is the quickest and easiest way to get your documents to us. 1.Go to www.paypal.com/uk and log in to your account. 2.Click the 'Settings' icon near the top of the page. 3.In the ‘Name’ section, click 'Change'. 4.Select ‘Personal Name Change (incorrect at signup or minor name change)’ and click ‘Continue.’ 5.Select ‘No’ and click ‘Continue.’ 6.Click ‘Upload Files’. 7.Attach the file(s) you want to upload, provide a detailed description and click ‘Upload Files’. Note: We may contact you to ask for written confirmation that you would like us to update the name on your account to match the name on your ID if your request is in any way unclear. Hope this helps. Regards, Paelavong ... View more

Hi @bolto_616, I understand how concerning this is. May I ask? Have you paid this originally using your card? If you did then the refund won't show in y our PayPal account but rather it will be directly credited back to your bank and it depends on how fast your bank process it usually 5-7 working days but I usually don't have to wait that long with mine. Hope this information helps. Regards, Paelavong ... View more

Hi @Megankelsall, Welcome to the community forum. I'm sorry to hear that you're having issues in getting your refund. As you probably know PayPal has a process that it follows and they need to stick to it let me tell you the full details of how non-receipt cases works. You bought an item, after 7 days of making the payment and nothing arrives you can already open a dispute case with PayPal. There are 2 phases of the case the dispute phase and the claim phase. The dispute phase PayPal won't take any action, it only allows you to converse with your merchant and to get an issue resolved amicably, what PayPal only does in that phase is to put a hold to the funds that were sent to the seller. Take note that a dispute phase only lasts for 20 days if it isn't resolve after 20 days it will expire and close. You can escalate a dispute to a claim anytime from day 1 upon filing the claim till the 20th day but unfortunately if you didn't escalate the case after that PayPal can no longer help. The claim phase starts with PayPal sending a message to your seller giving them 10 days to respond to the claim either to send the item by providing PayPal a tracking number or just refund the money. If no response has been receive PayPal takes the initiative in refunding the money by 'Force' even if the seller doesn't have any money left in their balance. What happens next? It's between the seller and PayPal. I personally think that PayPal gives the 10 days window to give chance for the seller to do it and at the same time to minimize their loose. Because no matter what happens if PayPal sees you have not received your item PayPal will make sure that you'll be refunded. It's only fare to be patient and wait till that day happens. Note: Auto refunds actually happens on the 11th day 24 hours after the 10 days window. I hope this information helps. Regards, Paelavong ... View more

HI @helenp751, There's only 1 scenario that I can think of that may be the reason why. You probably had sent the refund as an eCheck if this is the case, it takes 5-7 working days for the refund to be completed as the money will be requested directly to comeout from your bank. For better experience in the future make sure you have enough money in your PayPal balance when refunding a person so it goes instantly. I hope this information helps. Regards, Paelavong ... View more

Hi @Mw8, Welcome to the Community Forums. To clarify, you paid for something and it hasn't left your account? Does the payment shows completed yet on your activity? Was it funded by your bank and not the actual card? If this is the case then this is pretty normal. You probably paid it using a funding method called Instant Bank transfer which relies on your Direct Debit setup linking PayPal and your Bank which means that there would definitely be a delay on the money movement. But rest assured so long as the money shows as completed on the PayPal Activity, your seller has already been paid coz PayPal pays them upfront. Hope this information helps. Fore more info about Direct Debit you can check the previous discussion: https://www.paypal-community.com/t5/Adding-and-withdrawing-money/Direct-Debit/m-p/1350329#M28369 Regards, Paelavong ... View more

@bubs27, Hi and welcome to the community forum, may I just clarify how did you cancel the echeque? This makes me wonder coz as far as I know no one can cancel an echeque except the Bank themselves. Regards, Paelavong ... View more

Hi @Awaywest8, Welcome to the Community Forums. You can find details of your transactions including email as a list or specifically by downloading them. Here's How: Your PayPal payments are recorded in the 'Activity' section of your account. To find a specific payment: 1.Go to www.paypal.com/uk and log in to your account. 2.Click Activity at the top of the page. 3.Use the date range, 'Advanced search' options or the keyword search box to target specific timeframes, transaction types or parties. To download account statements: 1.Follow the instructions 1-2 above. 2.Click Statements near the top right corner of the page and then select Activity export from the drop-down menu. I Hope this information helps. Regards, Paelavong ... View more