PayPal Community

Hi   I bought a payg sim card from Ovivo (as part of their freedom package, that claimed to offer free minutes, texts and data every month) for £20 a couple o weeks ago. About a week later the sim arrived, and worked fine. A couple of days ago i tried to transfer my old number over, and when i tested it to see if it had worked, i couldn;t make any calls. Just discovered the company shut down yesterday evening (though apparently they were still letting customers buy the £20 sims as late as yesterday afternoon, right before the site went down).   Is there chance of me getting my money back? All i've made with this sim is one 5 minute call! I went to open a dispute, but none of the options under additional info apply to my situation. The item was not damaged, counterfeit etc etc. Also it asks me fior a link to the page where i purchsed the item which i cant provide now the site is down..   To add insult to injury, this all happened while i was transfering my old number from the old sim to the new one, so i am left without a working sim and i have lost my old numer, that i wanted to keep ... View more

Hi     I recently made and sold two custom made to measure dresses, that were paid for via Paypal money request, and received an email from the buyer a week ago to say they weren't happy with the quality and finish (of one of the dresses in particular). They pointed out the flaws, that I had previously been unaware of, and I offered to ammend the issues at no additional cost (we had previously agreed before I posted the items that if there were any issues with the fit etc, the buyer would post the items, or I would travel to her home to collect them, and make any neccesary alterations). The buyer refused, essentially saying she wanted nothing further to do with me and that her mother would do the alterations.   I'd actually previously made two sample dresses prior tot his, int he same style, and in inexpensive fabric, that I sent to the buyer, so she could try them on the two ladies (I often do this with made to measure items to check the pattern) , and she emailed me after receiving these to say she was very happy with the fit and style. The finished dresses are exactly the same fit and style as these. They are however, in a different fabric (I'd also sent a swatch of the fabric to the buyer to check sghe was happy with it, and she was), and different fabrics tend to hang differently. Other than that, there is no real difference.   I recently received another email from Paypal to say the buyer had opened a 'item significantly not as described' dispute, and had provived pictures of the flaws. They also included an image of the original design for comparison (however since the buyer wanted the neckline and the colour of the dresses to be quite different to the original design, this does not provide much of a basis for comparison).   I sympathise with the buyer, yet I feel I have tried to ammend the situation, and as I have put a lot of work into this project (quite alot more than I charged for) , I am reluctant to issue the refund that is being requested, particularly since the buyer said only a few days ago that they intended to keep the items.   Do I have a leg to stand on here, or should I just issue the refund and save a lot of hassle?   Also, if Paypal sides with the buyer and they win, which I understand is what happens most of the time in these situations, will I receive the item/s back, or will the buyer keep the items as well as the money?   Thanks ... View more

Hi. I had a look at my running balance last night (under 'all activity with balance) when i noticed neither my total balance or available didnt look quite right.    Almost NONE of the figures in the right hand column (i.e. the running balance) relate to the transactions in the left columns. Consequently my total and available balance seems to be quite a bit lower than it should be.   To give an example, i was £75.36 in credit a couple of weeks ago (with no pending payments or anything). I made a purchase of $30.08 a few days later (with no activity inbetween), and the running balance in the right column suddenly changes to $0.14....then i receive a payment a few days fater THAT, and it goes back to exactly where it should be, then goes way down AGAIN when receive another payment the following day. It mainly seems to be when i  send and receive in foreign currencies (mainly us dollars) that the figues start to look 'wrong' although not always. And I've converted all the currencies to gbp when doing my own calculations, and my balance is still lower than it should be.   It's all so inconsistent and doesnt seemt o make any sense to me whatsoever and as a result some of my money seems to have 'disappeared' without explanation   Has anyone else experienced this? ... View more

Hi. I've noticed on a couple of occasions when I sign into my account that my 'total balance' is a lot lower than my 'avaialble balance', for whatever reason (even when I've had no payments pending). Recently however my total balce is higher than my available balance. I've calculated over and over (and yes i've taken fees into account) and I should have around £78 more than is stated in my total balnce, but a little less than what paypal tells me my 'total balance' is..(again I have nothing pending that I havent already taken into account with my own calculations, that I have done over and over).   To make matters more confusing, when I check my running balance, by clicking on 'view all activity with balance', the balance on the right hand column in no way fits with or relates to the transactions (with the exception of a couple of  earlier transactions from a couple of weeks ago)  and keeps changing inexplicably and drastically   Like I said, I've done the calculations over and over and know exactly what I should have in my account yet paypal is telling me my available balnce is almost £80 less than this, it's possible some of my recent payments have been delayed for whatever reason, but the status for each one says 'completed', and they've always been pretty much instant up until now   If anyone could shed any light on this I'd be really grateful as I'm very confused as to what's going on   thanks ... View more