I am getting to the point of pulling my hair out. I wish to close the PayPal (PP) account that I have operated on behalf of a charity that I am a Trustee (Committee Member) of for many years. Then in Summer 2021, PP decide they have to identify all Committee Members and have a Letter of Authorisation (LOA) for me to operate the Account. The LOA was signed up in July last year, uploaded and I never thought anything more of it. We decide that the account now no longer meets our needs, so I am tasked with closing it. I log in, find that there is a block on the account. Long Story short - I have uploaded the filled out + signed LOA a good few times as they just refuse to say what is wrong. I am not prepared to go back to my fellow trustees to re-fill out the LOA until I have a proper explanation as to what is wrong with the Summer 2021 version. I have had Customer Services intervene, reply and close down my queries at least once up to now, saying they have done something good, but I cannot see any change. This is SO FRUSTRATING, and I all I want to do is to close the account down - not remove any money from it! There is a NIL balance on it. One of the messages back to me was "just don't use it." , but this does not provide a solution to either me or to PP. Is there a formal complaints system within PP that works, or should I go to the FCA - telling them that PP is just ignoring me?
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