PayPal Community

So, todays update!   First of all, I have become to realise how awful this forum is to navigate! I couldn't even find it until I searched for myself as a user, very worrying that this thread will just get lost in the sea of an intentionally poor layout.   But!  Never the less I shall continue everyday with an update and I will begin to add other platforms to share my frustrations until we see the outcome.   So todays update: Money is still on hold (no surprises there) But I have had a response to my complaint through the PayPal website and guess what... It was an automated response that simply copied and pasted their policy info relating to my complaint. How productive...   The best part about their response was;   'As a valued customer we want to help you make the most of your PayPal account. We prefer that you don't need to wait for an answer, so we’ve replied with this automatic message.'     What a joke! What this actually means is : As a annoying customer that has dared to ask us a question we have sent you info you can easily find at the beginning of our jargon laden website that we hide behind. Not only that but we refuse to pay someone to actually read your complaint because we don't want to lower our huge profit margin so we have responded with a cheap automatic service and will pretend we have replied quickly because we are acting in good faith.    So we now know their complaint system will be ignored and is absolutely useless.  I will try contacting them through their phone line today and give you guys the feedback tomorrow on how that goes. But who wants to bet me its all automated and I don't actually get to even speak to a human.  ... View more

As a buyer you can see if your payment has gone into hold so yes my buyer does know, and I believe my buyer has done this on purpose and if he knows how to get the payment put on hold it doesn't matter if he can/can't see it because he knows it has.   The statement around a buyer opening a dispute and getting a refund that way is opening up and entire new can of worms that I also fully disagree with but at this time don't want to go into at this time. But I will say this: Buyers are protected to the hilt, so much so they can now abuse the system and get away with it! But sellers get completely shafted in every single way and I am yet to see a policy that truly protects a seller and not the jargon that is placed on PayPal's websites but doesn't actually protect a seller in the slightest.    As you have stated and reading through all of the jargon PayPal use to disguise their poor policies it is now a waiting game to see if the funds are released to me or somehow withdrawn and given back to the "buyer" / scammer.  ... View more