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Petition Summary
The petitioner claims that the payment service PayPal in Luxembourg is infringing Directive 1995/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data. According to the petitioner, PayPal does not delete personal data when the contract is terminated and the deletion of the data is requested. The petitioner also claims that PayPal blocks accounts in an unannounced and arbitrary way as soon as a large amount of money is deposited. The petitioner considers this to be confiscation of funds. In order to release the money, PayPal demands very personal information, such as bank statements, copies of accounts, contracts from suppliers, etc. Another arbitrary measure is the setting of a minimum reserve, where PayPal retains each payment until a certain amount has been reached. The company gives no reasons for setting a minimum reserve, nor for determining the amount of the reserve. Moreover, citizens cannot hold PayPal liable. According to the petitioner, the German regulatory authorities such as the Bundeskartellamt and the Bundesanstalt für Finanzdienstleistungsaufsicht cannot supervise PayPal either and refer to the Luxembourgish regulatory authority which, in its turn, refers to PayPal’s general terms and conditions which are subject to the law of the United Kingdom. However, a complaint against PayPal in Luxembourg on the basis of UK law is unaffordable for most PayPal customers. The petitioner requests the intervention of the EU.
https://petiport.secure.europarl.europa.eu/petitions/en/petition/content/1998%252F2014/html/Petition-No-1998%252F2014-by-S.-K.-%2528German%2529%252C-on-the-handling-of-personal-data-by-PayPal
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