I contacted the seller on eBay as bought my son a radio controlled car only to be told by Hermes that the parcel has been delivered in a secure porch.... I don’t have a porch so of course when I came home this was gone as I have a doorstep.. complained to seller who then told me to speak to Hermes who they then said contact eBay, waste of time that was so then after going backwards and forwards for 3 weeks with these guys Paypal then told me they would take a look.. Their email to me said they are now looking into this and that if I would like to cancel this request to do so on the website Paypal account but if wanting to go forward you don’t have to do anything we will contact you if needing anymore info...week later I then get another email from Paypal saying this is the 2nd time we have tried to contact you do you want us to carry on??? ...... REALLY!!! This is not what you asked me in the first mail.. anyway I replied back saying yes of course and within 5mins they closed it and I’ve lost £40 as was my fault I didn’t get it.... they are all a joke and I will be taking this further...BBC WATCHDOG love stories like this... not happy with any company who has dealt with this...
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