I dealt with the same surfboard scam purchase mentioned above. I didn't end up paying return shipping, but only after 4 separate calls to customer service. On my last call I asked to speak to their supervisor. I was put on hold for 10 minutes and when the person picked up again they decided it in my favor. I'd highly suggest doing the same thing. They obviously won't budge unless you show them that you're serious.
... View more
