Hi! I would like to know if Paypal would side with me, the buyer, should I dispute this transaction. I contacted this lady about buying a puppy. The deposit was stated as $250.00 for the puppy born on 10/11/18 - 15 days old. It was never stated as a non-refundable deposit on her business page nor in our discussion. After researching her Facebook page for the sale of the puppy, the seller sent me her paypal email. I paid the $250.00 with "Goods and Services." After the transaction was posted I noticed it was posted to her email but as another business name than the one she was selling the puupy with. I started researching that business and did not find positive reviews. It seems she has two businesses and the one for the sale of the puppy is not the one I paid to. She told me that she received my payment but said "I should have told you to pay through Friends and Family because paypal charges me fees since you paid through Goods and services." I found that a bit sketchy, since I do not know her. My husband then messages her 6 days later and told her that we have changed our mind and gave a different reason (to be nice and not have to mention the sketchiness and negative reviews we found on a different business of hers--the one our deposit was paid to). We lost our puppy (just like the one she is selling) in July, a puppy that our son was very attached to. We had planned to surprise him with this new puppy but after giving him hints, he was overcome with emotion and stated he wasn't ready to have another puppy (we lost ours tragically and he witnessed everything). We explained that reason to her and asked if she would refund the $250.00. She has told us no, that her policy was a non-refundable deposit. Again, that was not stated and we have not signed any contract on the purchase of the puppy. With all of this information, could we file a dispute and actually win the dispute?
My husband asked her nicely to reconsider. She then told him that she would give us $242 (minus the fess that PayPal charged her because I paid her through Goods and Services) towards a later purchase of another puppy, when my son decides he is ready. The thing is, after researching the business the deposit went to (the one we were not aware of until after payment), we no longer want a puppy from her. Also, once her female has another litter, it will be after the 180 day dispute time frame.
Again, I did not purchase or agree to pay for anything with the business name that my deposit went to.
Thank you kindly for your time.
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