I have made a dozen attempts to issue a refund in the last 5 days (from my cell and my computer). I have recently issued a refund prior. Once I hit submit for the refund, the next screen says "We can't process any refunds at this moment due to technical reasons. Please try again later." I filed a complaint and provided screen shots. The responses from paypal are the steps to issue a refund. I reply saying I know how to, but it wont let me. Paypal responds with the steps to issue a refund again. The customer support chat does not work as it kicks me out or freezes up in less than 1 minute. The problem is an ebay customer bought 2 items, $48.50 shipped. $3.50 was 2nd shipping so I refunded that right away. Well the buyer had the wrong address on his paypal and the package was returned to me. I said I would refund him so he could correct his address and buy again. Well I can't refund the $45. I am extremely frustrated with paypal right now. I have 100% positive feedback and that goes back 9 years. I could send the funds on a different transaction, but then he could dispute the current transaction. All I want is to be able to refund this dang payment... Any help or suggestions?
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