Thank you for your reply, it's just a bit strange, they say it takes "up to 75 days" for a solution, that's for me a deadline and a "worst scenario" case, when no solution is found between both parties. But obviously there has been a solution and everything has been sorted long ago, and yet they don't bother to give MY money back and close the case. "After reviewing the info we received, we were unable to cover this payment and have debited *** EUR from your PayPal balance. We’ll attempt to recover this amount from the buyer’s financial institution. If we’re able to recover the payment, the money will be credited back to your balance. It could take up to 75 days for us to get a resolution." The chargeback claim from the credit card company was made on 12. May, the amount was put on hold from paypal on 16. May and the chargeback also happened on 16. May. The document from the credit card company which I've uploaded within the case states that the amount was transferred back to paypal (basically to my account) on 16. May also, since the credit card holder cancelled the chargeback claim due to the mix up between the two transactions. I have uploaded these documents and the money was transferred back to me from the credit card company, so I am wondering what Paypal is doing with MY money for 2 months and what takes them so long to close the case? I'll try to call them on Monday and hope I'll talk to a human, but in my experience calling paypal and talking with Robots doesn't lead to anywhere 😕
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