Hi Jane, I eventually did get my refund from PP, but it required patience, perseverance, and not accepting their faulty and premature denials. My situation was complicated due to the outbreak in China at about the time I was returning my items (which was unexpectedly expensive I might add), and my package got held up in customs because mail stopped moving (another clue just how dire China situation was before it hit the media). But then, after another inexplicable "automatic system denial" by PP, I called to defend my claim and they issued payment immediately citing that they had not received reply from seller. My advice is don't give up and do keep and be able to provide a record of everything. PP is not doing an upstanding job of sifting out unscrupulous sellers, despite their assurances. And this was a MAJOR hassle of time and frustration to resolve. But hopefully over time they will take action and ban the baddies. Hope yours works out.
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