2-Way authentication setup

[capprica]

Hello, I just opened account in PayPal and I want to set up 2-way authentication. I follow what PayPal says to do but I don't have this options in my settings. i can't find anywhere 2-way authentication, even if I click the link from instructions.

[Mujahid7]

Hi @capprica 

Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while setting 2-step verification. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours. Here's how to setup 2-step verification

If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.   

Good luck! 

- Mujahid 

[capprica]

Hello, thanks for reply. Unfortunately I still do not see anywhere option to set up. I follow the link to go to settings but its not there. I tried on Google Chrome and Edge. Please see attached screenshot of how my settings look. And if I go to "contact" for your customer service, all I get is search for answer in library or ask community or resolution centre, which is for transactions only and I can't report anything. I need real human to contact me please to help me fix it. 

[PayPal_Olivia]

Hi @capprica,

Thank you for your post and welcome to the PayPal Community Forum!

When first visiting the Help and Contact page, you can scroll to the bottom to see your contact options.

I hope this is helpful!

Olivia

[capprica]

Hi Olivia,

I did that and my 2 options are: contact community or resolution centre. In resolution centre I can only resolve cases or transactions, so that's why I contacted community centre and created this post. If there is other way to get help, please let PayPal team contact me.

[PayPal_JonK]

Hello @capprica, 

Welcome back! I'm sorry to hear you've been unable to reach our Customer Support. I'd recommend trying our support through one of the alternative options listed here: How do I contact PayPal customer service?
 

My apologies for any inconvenience this has caused,

 - Jon K