Unable to Access PayPal Account Due to OTP Not Received

bijoyknath999
New Community Member
I am writing to request assistance with accessing my PayPal account. I am currently unable to log in due to not receiving the OTP (One-Time Password) on my registered phone number. Despite several attempts to request a new OTP, I have not received any SMS notifications. I have already tried basic troubleshooting steps, including checking my network connection, restarting my device, and ensuring that no messages from PayPal are blocked on my phone. Unfortunately, these efforts have not resolved the issue. Please advise on any alternative methods for account verification or direct login assistance. If necessary, I can provide additional information to verify my identity.
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1 REPLY 1

PayPal_Ajay1
Moderator
Moderator

Hello @bijoyknath999 ,

Thanks for visiting PayPal's Community Forum.

We are sorry to hear about the inconvenience caused logging into your PayPal account. Request you to kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".

Hope this helps you!

Warm Regards,
Ajay

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