I'm experiecing a problem with "WooCommerce" + "Payment Plugins para PayPal WooCommerce" on live mode. No problems in sandbox mode.
People from Argentina are failing to use a credit card to pay for it. On WooCommerce, the error message is:
"Error al procesar el pago. Motivo: The instrument presented was either declined by the processor or bank, or it can’t be used for this payment."
Credit cards from Brazil and México are not having problems. I'm desperate since I don't know what else to do to fix this problem.
Below there is two transactions from Argentina that failed:
TRANSACTION #1
API detail view
App MyApp_Payment_Plugins Manage App
Date and time
[Removed. Phone #s not permitted]/p>
Request path /v2/checkout/orders/54B56026HJ846972B/capture
Status 422
Debug ID 475e209c2057a
Issue INSTRUMENT_DECLINED
Description The requested action could not be performed, semantically incorrect, or failed business validation.
Resource ID 54B56026HJ846972B
RESPONSE
{
"name": "UNPROCESSABLE_ENTITY",
"details": [
{
"issue": "INSTRUMENT_DECLINED",
"description": "The instrument presented was either declined by the processor or bank, or it can't be used for this payment."
}
],
"message": "The requested action could not be performed, semantically incorrect, or failed business validation.",
"debug_id": "475e209c2057a",
"links": [
{
"href": "https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED",
"rel": "information_link",
"method": "GET"
},
{
"href": "https://www.paypal.com/checkoutnow?token=54B56026HJ846972B",
"rel": "redirect",
"method": "GET"
}
]
}
__________________________________________
TRANSACTION #2
API detail view
App MyApp_Payment_Plugins Manage App
Date and time
[Removed. Phone #s not permitted]/p>
Request path /v2/checkout/orders/78P688531J168090T/capture
Status 422
Debug ID 77967401f772a
Issue INSTRUMENT_DECLINED
Description The requested action could not be performed, semantically incorrect, or failed business validation.
Resource ID 78P688531J168090T
RESPONSE
{
"name": "UNPROCESSABLE_ENTITY",
"details": [
{
"issue": "INSTRUMENT_DECLINED",
"description": "The instrument presented was either declined by the processor or bank, or it can't be used for this payment."
}
],
"message": "The requested action could not be performed, semantically incorrect, or failed business validation.",
"debug_id": "77967401f772a",
"links": [
{
"href": "https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED",
"rel": "information_link",
"method": "GET"
},
{
"href": "https://www.paypal.com/checkoutnow?token=78P688531J168090T",
"rel": "redirect",
"method": "GET"
}
]
}
