I selected the wrong reason for a dispute

[Huntbob123]

I recently sent someone around $80 for a pair of AirPods however when I sent them they ended up not giving me the item and refused to refund the order which was sent with PayPal Goods and Services. I then went to file a dispute as there is buyer protection with G&S and when I did I mistakenly selected Unauthorized Access instead of Item Not Received. PayPal quickly denied the claim within under an hour and this is when I realized I selected the wrong dispute reason. Now I can’t open another dispute, however I 100% never got my pair of AirPods which I paid for. Will I still end up getting a refund in the end?

[kernowlass]

@Huntbob123 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal and see if they will open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.