Account Limited and Deactivated Due to ID Verification Issue – Seeking Guidance and Assistance

[erocha24]

Hi PayPal Community,

I’m reaching out here for help and to raise awareness about an issue I’ve encountered with my new PayPal business account.Yesterday, I created a business account, and shortly after, I received a request from PayPal to upload a picture of my ID for verification. The system allowed me to take a photo directly from my camera, and I uploaded it without any error messages or warnings.

However, when I checked my account this morning, I was surprised to find that my account had been permanently limited and deactivated. Upon further investigation, I learned that my ID verification was rejected because my birth date was visible only on the reverse side of the ID, which wasn’t included in the picture I uploaded. I was not given any option to correct or resubmit this document – my account was simply deactivated, and I'm unable to open a dispute or take any further action.

This is my first time setting up a business account, and I feel this decision was both harsh and unfair given the circumstances. I understand the need for stringent verification processes, but I would have appreciated the opportunity to provide additional documentation or correct the initial submission.

Has anyone experienced a similar issue or knows how to get in touch with the right support channels to reconsider this decision? Any guidance or support would be much appreciated!

Thank you all for your time.

[ollie2691]

Dear PayPal Support Team, I am writing to report a fraudulent incident involving my account. Today, I was approached by a person on Facebook offering a service to convert my PayPal balance into GCash. Unfortunately, this individual scammed me by blocking me after I transferred the balance. Below are the details of the incident: Details of the Transaction Transaction ID: 605053789L927862V Date and Time of Transaction: 11/24/2024 at 11:39 MNL TIME Amount Transferred: USD 1.40 Recipient Email/Account Name: Myka Lakanarya Service Promised: Conversion of PayPal balance to GCash Description of the Incident The scammer approached me via a Facebook post/group/chat, offering to convert my PayPal balance into GCash for a small fee. Believing their claim, I transferred my PayPal balance to the provided account. However, after I completed the transfer, they blocked me on Facebook, leaving me unable to contact them or retrieve my funds. Evidence Provided Screenshots of Facebook messages with the scammer. Screenshot of the PayPal transaction (including Transaction ID). The screenshot showing that I have been blocked on Facebook. Request for Action I kindly request the following: Investigation: Please investigate this transaction and the recipient’s account for fraudulent activity. Refund: Please refund the transferred amount to my PayPal account if possible. Account Review: Review the recipient's account to prevent them from scamming others. Contact Information Name: Oliver Macabutas PayPal Email Address: xxxx Phone Number: [removed] Thank you for your attention to this matter. I trust PayPal to take swift and appropriate action to address this issue. Please let me know if you require further information or additional evidence. Sincerely, Oliver Macabutas