I am not the seller, and my account was blocked because I received a refund from the seller.

[mb7878121]

I purchased servers from Crunchbits LLC on February 1st and February 5th of this year. In November, they issued a statement saying that the servers I purchased could not be renewed, and due to policy changes, a unified refund would be processed. I applied for a refund, but the email I registered with Crunchbits LLC was different from my PayPal email. On November 30th, I received an email (different from my PayPal email), and after adding the email, I accepted the payment and added it to my balance. On December 3rd, I received an email notifying me that my account was at risk. I logged into my account and submitted an explanation, but I urgently needed to use PayPal for Black Friday shopping. So, I filed disputes for two payments as unauthorized transactions (there were no other suitable options), with a similar explanation (it was a refund, not a sale of goods). Today, I received an email notifying me of a complete account restriction, and I hope the community can help me.

[PayPal__Jyoti]

Hello @mb7878121  

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding your account being restricted. For the safety and security of the network, PayPal often review accounts for potential risks which may lead to a limitation being placed on the account, depending on what is found during the review, your account may become limited. You can reach out to our team to help you with the further steps and provide you additional help. Please connect with our Support Team by clicking the contact us option at the bottom of PayPal page.

Hope this information helps
Jyoti

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[mb7878121]

Thank you for your reply. I would like to know why, after I submitted an explanation, my account was not just restricted but permanently banned. How can I check for any related explanations regarding the ban?

[kernowlass]

@mb7878121 

Paypal do not give you an exact reason, they just direct you to the user agreement or acceptable use policy. I guess having a reason wouldn't make any difference if they have permanently banned you.