PayPal deactivated my account and rejected my claim even though I got scammed by the seller

[J_Tran]

I wanted to buy a secondhand camera which I found on Facebook Marketplace. Since the seller was living far from my place, he suggested to post it. I chose paying through PayPal via Goods and Services because I thought it was a safe method. However, three days after transferring the money, I received an email from PayPal stating "based on the information we have today, it looks like there has been activity on this account that we cannot support.'

After my PayPal account was deactivated, the seller disappeared and stopped replying to my messages.

I tried to file a claim, but PayPal disappointed me again by rejecting it.

I’m sharing my story here because, firstly, I want my account reinstated, and secondly, I want my money back. Additionally, PayPal needs to review their policies and how scammers manage to exploit their system. My suspicion is that the scammer used multiple accounts to file enough reports to get my account deactivated.

[PayPal_Shradha]

Hello @J_Tran,

Thanks for visiting PayPal's Community Forum. 

We are sorry to hear that your account is limited and also you are facing issues with the order you purchased using PayPal. Requesting you to reach out to our customer support team to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest". You can also refer the help centre article to know the steps to contact customer support.

Hope this information is helpful for your!
Warm Regards,
Shradha